higher

 

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

Achtung! iPhone Expansion Continues Apace

As expected, T-Mobile International has announced it would begin offering Apple Inc.s iPhone in Germany beginning Nov. 9. Earlier in the week Telefonica’s O2 Europe plc said it would be the carrier offering the iPhone in Britain. France’s Orange SA should announce its own exclusive deal with Apple soon. The move to expand beyond the […]

Table of Contents

  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs. For businesses, it provides an opportunity to leverage the […]

Verizon Reports 4.5% Earnings Growth

Verizon Communications Inc. on Monday reported second-quarter earnings that came in 4.5 percent higher than a year ago. The nations second-largest phone company attributed the increase to growth in its wireless division. Verizon earned $1.68 billion, or 58 cents per share, up from $1.61 billion, or 55 cents per share, in the second quarter of […]

Qwest Reports Higher Fourth Quarter Profits

Qwest Communications International Inc. on Thursday reported a fourth-quarter profit of $194 million, or 10 cents per share, compared to a $528 million loss, or 28 cents per share, a year earlier. Qwest made headway thanks in part to an increase in Internet subscriptions it added more than 165,000 high-speed lines in the third quarter. […]

AT&T Reports Higher-Than-Expected Earnings

AT&T Inc. beat analysts expectations with its third-quarter earnings as its net profits rose to 63 cents per share, compared to 47 cents a year earlier. The companys net income was $2.2 billion, up 73.8 percent versus $1.2 billion in the third quarter of 2005. Earnings totaled $2.4 billion, up 58.2 percent, compared to the […]

BillSoft Gains Certification From Florida Department of Revenue

BillSoft Inc. (Booth 720) announced that its EZGeo and EZGeo Online tax jurisdiction assignment products have received CST Database Certification by the State of Florida Department of Revenue for address to jurisdiction assignment. The Florida Department of Revenue requires an overall accuracy rate of 95 percent for certification. EZGeo and EZGeo Online surpassed this rating […]

BillSoft, AES Systems Deploy CASS-Certified EZGeo and EZGeo Online

Communications taxation company BillSoft Inc. on Monday announced it has partnered with AES Systems Inc. to provide CASS (Coding Accuracy Support System)-certified address validation. CASS was developed by the U.S. Postal Service to improve the accuracy of mailings. Implementing postal address certification as part of data-entry minimizes liability and imposes quality assurance against undeliverable and […]

ADVA Releases Enhanced Fiber Service Platform

ADVA Optical Networking Inc. (Booth 214) recently announced the general availability of a new release of its flagship optical platform, the Fiber Service Platform (FSP) 3000. Combining new features into a WDM platform with an extensive application scope, the FSP 3000 Release 7 allows a best-in-class value proposition across a broad range of networks, according […]

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