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Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

Apple Rebounds From AT&T News

Apple Inc. had the last laugh at the end of the week as its stock recovered from AT&T Inc.s iPhone sales hit and soared past the all-time high set on July 20. On Thursday afternoon, Apple shares were trading for $145.60, down from an earlier afternoon price of $147.18, but still surpassing last Fridays record […]

Aspect Software Products Interoperable With BandTel SIP Trunking

Aspect Software Inc. has successfully demonstrated interoperability of its contact center products with BandTel LLCs SIP trunking platforms, the companies said Tuesday. Aspect Software can use BandTels SIP trunking platform to route calls directly to its contact center products, the company said. BandTel works with all of the Aspect Software SIP-enabled products. Aspect Software tested […]

TNCI Adds Covad T1 Service

TNCI recently added the Covad T1 TeleXtend service to its solutions portfolio, giving its agents the ability to provide high bandwidth with Tier One access. TeleXtend T1 service and managed network provides T1 access through Covad’s nationwide footprint. From Covad, T1 users can get three speed options 1.5mbps, 768kbps and 384kbps and flexible IP addressing. […]

Brightpoint, HTC Extend Relationship

Brightpoint Inc. said Monday its subsidiary Brightpoint North America L.P. has signed an agreement with High Tech Computer Corp. (HTC) to distribute HTC GSM devices in North America. Brightpoint will be the authorized distributor for HTC’s Microsoft Windows Mobile-based GSM devices and related accessories to regional carriers, MVNOs and their respective independent dealers, VARs and […]

Phihongs 30W Midspan Powers WiMAX Access Points

The 30W one-port midspan from Phihong USA is now being implemented into high-power applications that implement IEEEs 802.11N standard. Designated the POE30U Series, the midspan is designed to power wireless and WiMAX access points that require up to 24 watts of power. IEEE 802.11N, the new broadband wireless standard, has driven up access point power […]

Qwest Teams with Premier Partner to Serve Buca Restaurants

Qwest Communications International Inc. has signed a three-year agreement with BUCA Inc., operator of Italian restaurants under the names Buca di Beppo and Vinny T’s of Boston in 28 states and the District of Columbia. Qwest worked with Qwest Business Partner Program (QBPP) member Craig Beason, owner of Renodis.net, on the project. Using its iQ […]

Vimio Releases JukeBox Application

Vimio plc, a provider of media distribution solutions and content to mobile network operators, at CTIA Wireless announced the availability of JukeBox, an application that delivers live TV, full track music, video, karaoke, ringtones, true tones, Java games, audio books and other mobile content over 2.5G, EDGE and 3G networks from one platform. “Video from […]

Qpass Delivers Revenue Assurance White Paper on Off-Portal Transactions

QPass has made available an independent white paper it commissioned, authored by market research consultancy iGR, which examines the business model for off-portal content distribution. The study finds that in their efforts to embrace new off-portal offerings, many mobile operators are actually incurring losses due to the escalating and complex costs associated with off-portal content […]

Global Crossing Introduces Managed IP VPN, Collaboration Services

Channel Partners Expo sponsor Global Crossing announced the introduction of a new managed services bundle for IP VPN and has expanded the staffing for its conferencing and collaboration services to provide more support for agents. The new IP VPN services resulted from input by customers and the market generally that there was a gaping hole […]

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