Global Crossing Improves Gross Margins as Revenue Falls

Global Crossing Ltd. on Tuesday reported a 21 percent decline in revenue for the first three months of the year, but improved its gross margins as the worldwide network services operator strived to get closer to profitability. First-quarter revenue of $526 million declined over the previous year by $140 million in step with the companys […]

Proof Positive

Posted: 01/2000 Proof Positive Third-Party Verifiers Help Carriers Fend Off Fraud By Liz Montalbano With all the haggling over slamming and cramming that ensued in 1999–including the FCC’s adoption of the toughest anti-slamming rules to date in April with its Truth in Billing Requirements–the fact remains: Carriers and resellers still are charging customers for services […]

Understand Churn or Die

Posted: 12/1997 Understand Churn or Die Long distance industry veterans know customer churn is high, especially for the largest carriers. But other industry segments struggle with high churn as well, especially those that are competitive. Cable television historically has had annual churn in the 30 to 35 percent range, while U.S. wireless carriers see 30 […]

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