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Corrections

The article, Curtain Call: Bill Presentation Critical to Good Reviews for Customer Relations, in PHONE+ May 2005, Pages 50-52, misidentified an image of a sample bill from CSG. PHONE+ apologizes for the error.

CloseCall Signs Commercial Deal with Verizon

MobilePro Corp. says its subsidiary, CloseCall America, has reached a commercial agreement with Verizon Communications Inc. that is good through March 31, 2010. The deal replaces the former UNE-P rates. CloseCall America does business with Verizon in Delaware, Indiana, Maryland, New Jersey, Pennsylvania and Wisconsin.

Curtain Call

Clever marketing, better-than-ever customer service and an ever-growing array of interesting service bundles may be the glamorous face of the communications industry today, but the often underappreciated telecom bill plays just as important a part in the theater of customer interaction. Proper bill presentment can reduce operational expenditures for the service provider, aid marketing efforts […]

BellSouth Signs 27th Agreement

BellSouth Corp., show sponsor, has signed an agreement with Georgia-based ACCESS Integrated Networks to provision wholesale local phone services in nine states. The commercial deal marks the 27th such contract BellSouth has made with wholesale carriers. This new BellSouth-Access Integrated Networks agreement is a major milestone in ushering in a marketplace based on free market […]

One down …

For the competitive industry, Jan. 31 was not a good day. It lost its champion when SBC Communications Inc. announced it would acquire AT&T Corp. In many ways, the months leading up to the fateful day already betrayed the waning spirit/power of the once almighty American telephone company. Blows incurred over the remanded Triennial Review […]

Arbitration: A Double-Edged Sword

Most agreements, including most telecommunications agreements, contain language identifying the forum in which disputes will be resolved. To an everincreasing degree, telecommunications agreements require the parties to submit their disputes to arbitration. Although these provisions can be among the most important in any agreement, they are little understood, buried in the boilerplate at the end […]

Diversify with Security Sales

Ken Mercer, senior vice president of master agency Telecom Brokerage Inc., is slated to speak on security sales at the Channel Partners Conference & Expo in March. The topic hits on one of Mercers hot buttons: channel partner diversification. T@G caught up with Mercer in December. T@G: You are a big advocate of agents diversifying […]

OSC Gets Good Marks, Enhances DA Services

OSC (Booth 423) received outstanding results in the areas of customer care and customer fulfillment in an independent Paisley Group Ltd. audit on directory assistance, ranking it among the leaders in the industry. In the audit completed in July 2004, OSC achieved scores of 98 percent in customer care and 97 percent accuracy in customer […]

Channel Partners Salute the Back-Office

Agents, its time to be all you can be. The Channel Partners Conference & Expo is offering you the chance to go through basic training on the latest OSS/BSS applications for streamlining order management, trouble ticketing and customer service in todays concurrent session, Special Ops: Back-Office Boot Camp for Agents. Jim Lazeroff, director of marketing […]

You May Have Missed This In Sales Training

Working in telecom, I have learned some of lifes lessons the hard way. As a former sales executive in companies as small as USTeleCenters and as large as AT&T, I want to pass on a few ideas that may smooth your way over the road ahead. You dont ask, you dont get You dont ask, […]

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