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Agency Channel: Tapping the Unwired Market

Posted: 04/2000 Tapping the Unwired Market By Jill Collins With low market penetration and high demand, the wireless market is ripe for the taking and poised to be the next hot item in agents’ product mix. If the U.S. wireless market follows that of Europe with penetration rates of 40 percent to 50 percent, and […]

Data Services Demand Solution Selling

Posted: 02/2000 Data Services Demand Solution Selling By Jill Collins As the confluence of voice and data drives the telecommunications market to new heights, it has become apparent that selling data products and services is not the wave of the future for agents. It is here and now. "If ever there is a window of […]

Is Local Victor After Long Distance’sFallout

Posted: 01/2000 Is Local Victor After Long Distance’s Fallout? Part Two of Two By Jill Collins As agents diversify into local services to compensate for shrinking margins in long distance, they are finding this market is not an easy nut to crack. A steep learning curve and provisioning woes are among the primary challenges. Most […]

Straight Talk – Part Three

Posted: 06/1999 Straight Talk – Part Three Resellers on Carrier Billing Practices Roundtable Participants Moderator: Bob Titsch Jr., Former Group Editor, Telecom Division, Virgo Publishing Inc., Phoenix Panelists: Philip Bethune, President, Vista Group International, Westlake, Ohio Jack Burk, President, Integrated TeleServices, Fresno, Calif. Bob George, President, Discount Long Distance, Knoxville, Tenn. Gene "Skip" Lane Jr., […]

Straight Talk – Part Three

Posted: 06/1999 Straight Talk – Part Three Resellers on Carrier Billing Practices Roundtable Participants Moderator: Bob Titsch Jr., Former Group Editor, Telecom Division, Virgo Publishing, Phoenix Panelists: Philip Bethune, President, Vista Group International, Westlake, Ohio Jack Burk, President, Integrated TeleServices, Fresno, Calif. Bob George, President, Discount Long Distance, Knoxville, Tenn. Gene "Skip" Lane Jr., President […]

CustomerService, Contracts and Equity

Posted: 03/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part Three PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

CustomerService, Contracts and Equity

Posted: 03/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part Three PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

Customer Service, Contracts and Equity

Posted: 01/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part One PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

Customer Service, Contracts and Equity

Posted: 01/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part One PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

ACTA-ing Out

Posted: 08/1998 ACTA-ing Out By Carol L. Bowers Formed in 1985 by 15 small long distance carriers, America’s Carriers Telecommunications Association (ACTA) has grown to represent some 250 members that represent a blend of small interexchange carriers (IXCs), switchless resellers, wholesale providers and even local exchange carriers (LECs). Recently, Jennifer Durst-Jarrell, ACTA’s executive director, talked […]

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