goal

 

Josephson: Start Thinking Now

Growth and exit strategies are top of mind for most agencies that have been pounding the pavement for the last decade. Learn more today as Phil Josephson, founder of the Law Office of Philip Josephson, helps agencies, smaller resellers, even CLECs, identify their next plays. You should always be thinking about where you want to […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

Apple Ready to Enter Europe with iPhone

Apple Inc. will announce signed deals with three carriers to bring the iPhone to Europe, according to the Financial Times. Germany’s T-Mobile, Britain’s O2 and France’s Orange SA have signed exclusive deals with Apple, but the official announcement will come next week. The move is considered critical to reaching Apples stated goal of selling 10 […]

Pac-West Offers Updates on Nationwide Expansion, VeriSign Bundling Partnership

Pac-West Telecom Inc. (Booth 808) is using the COMPTEL show this week to provide a progress report on its national expansion and its alliance with VeriSign. The 25-year-old company traditionally has focused on offering service in California, but last year it announced a plan to provide VoIP and Internet access services across the entire continental […]

Whats Your Target?

EVERY TELECOM SERVICE provider wants to make sales and it should come as no surprise that salespeople are a critical part of the process of helping customers make purchase decisions. But it doesnt occur to many telecom companies that their sales forces would be more effective if they had goals. Goals give sales associates a […]

Republicans Propose to Loosen Government Oversight of Internet

Republicans on the House Telecommunications and Internet Subcommittee on Wednesday voted to maintain a hands-off approach to net neutrality provisions in the Communications, Promotion, and Enhancement Act of 2006. House Energy and Commerce Committee Chairman Joe Barton, R-Texas, and Rep. Bobby Rush, D-Ill., introduced the bill last week. Its main goal makes way for a […]

TELE-SCOPE

ARIES(MARCH 21 – APRIL 19) Lady in red; little red Corvette; red skies at night; red wine. All good things, right? Well, the bad news for you, Aries, is that red is your ruling color; and this month, especially Saturday, the 15th, will have you seeing red and possibly in the red. The good news […]

Covad to Distribute LG-Nortel VoIP Phones

Covad Communications Group Inc. partners soon will be able to sell VoIP phones made to the very small business and small business marketplace. Covad has made a distribution agreement with Vodavi Technology Inc., whose partner and largest shareholder, LG-Nortel Co. Ltd., will make the phone models. Vodavi will provide sales and support. The 6800 Series […]

One Step at a Time

LAST YEAR, I TRAINED FOR A half-marathon, but I didnt run in it. Why? My excuse was work got in the way, and to a certain degree, it did. Letting it interfere was rather silly since two weeks before the marathon I ran 15 miles, so I was totally capable of running the race. It […]

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