Contact Center Solutions On Tap

While the ASP model suffered a false start, it is re-emerging with vigor in the customer relationship management segment, offering enterprises large and small a contact center utility on an outsourced basis. Some of the offers naturally are coming from entrenched CRM players like Siebel Systems Inc. and IBM Corp., which jointly released Siebel OnDemand […]


Posted: 7/2003 News Briefs Genesys Conferencing has promoted Gary Vilardi, a Genesys employee since April 1997, to executive vice president of North American sales. He will manage its wholesale program. Genesys also named Michael Coffey as executive director of wholesale sales. Coffey, the former vice president of Genuity Inc.s VoIP business, will oversee sales activities […]

Collaborative: Conferencing Buffet-Style

Posted: 5/2003 Conferencing Buffet-Style By Tara Seals A new pricing model is making inroads in the conferencing market: Flat-rate pricing. Purveyors say that rather than taking away from high-margin, per-use revenue, the all-you-can-eat approach helps providers tap greenfield markets and add value to existing customers. For instance, Raindance Communications Inc. launched its flat-rate product in […]

ASCENT: Genesys Wins Technology Award

Genesys Conferencing Inc.’s (Booth 410) Genesys Meeting Center was chosen one of 2002’s European Information Society (EIS) Technology Prize winners for product Innovation. The award recognizes groundbreaking products, representing the best of European innovation in information technologies. The Genesys Meeting Center is an integrated audio, Web and video conferencing service. It is accessible with one […]

Collaborative: adds, moves & changes

Posted: 11/2002 industry news Compiled and reported by Khali Henderson and Tara Seals adds, moves & changes * Genesys Conferencing Inc. has shifted its management team around, with new appointments to the positions of group president, COO, chief strategy officer and executive vice presidents. Jim Huzell, formerly group COO, was appointed group president. Kailash Ambwani […]

Collaborative: Wire One Chooses Brix Networks to Verify QoS

Posted: 08/2002 Wire One Chooses Brix Networks to Verify QoS Wire One Technologies Inc. has chosen the Brix System service assurance solution from Brix Networks to verify the quality of its Glowpoint video over IP network backbone infrastructure and services it sells on a subscription basis to enterprises and on a wholesale basis to telecom […]

Collaborative: industry news

Posted: 08/2002 Under Old Management: ECI Resurrected By Josh Long Graham Sampson CEO, ECI Conference Call Services Teligent Inc. executives ousted Graham Sampson from the company’s conferencing unit last year as the fixed wireless carrier planned to file a Chapter 11 bankruptcy petition. Sampson, the chairman and CEO of ECI Conference Call Services, says he […]

Collaborative: Customer Wins

Posted: 08/2002 Customer Wins * Global investment management firm T. Rowe Price Group has selected Meeting-Place, an integrated voice- and Web conferencing solution provided by Latitude Communications. T. Rowe Price has deployed MeetingPlace equipment onsite within its own network, using secure features such as ID numbers and passwords, and the ability to announce arriving attendees […]

Collaborative: V-SPAN Signs Agreement with Masergy Communications

Posted: 08/2002 V-SPAN Signs Agreement with Masergy Communications V-SPAN Inc., a provider of retail and wholesale video conferencing services, has made a deal with Masergy Communications Inc. to use its inCONTROL Video platform, which is engineered to deliver guaranteed TV quality video conferencing under all network conditions. "The Masergy network solves the reliability issues related […]

Collaborative: Mixed Media

Posted: 08/2002 Mixed Media Audio, Web and Video Collaboration Converge at the Desktop By Khali Henderson and Fred Dawson REAL-TIME COMMUNICATION is part of a larger business trend toward increased communication, collaboration and knowledge management, says Lewis Ward, senior research analyst for Collaborative Strategies LLC. "Over time, we anticipate that collaboration will no longer be […]

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