Genesys

 

Whats New?

TeleBright Adds Capabilities to ManageRight TeleBright Corp. has added three new capabilities to its ManageRight hosted telecom expense management product, which it sells through channel partners. First, the TEM service now includes a client-programmable dashboard that analyzes invoice data and displays the results as a graphic format for at-a-glance cost analysis. Invoice line items can […]

Genesys Conferencing Develops Proprietary VoIP Softphone

Genesys Conferencing (Booth 611), a global multimedia conferencing provider, has developed a proprietary VoIP softphone that is fully integrated with the companys flagship multimedia conferencing service, Genesys Meeting Center. The Genesys VoIP Softphone, available through Genesys agents and resellers, replaces the telephone in a Genesys Meeting Center virtual meeting, using VoIP and participants PCs to […]

Meetings Costing Too Much Green?

Genesys Conferencing (Booth 523) has launched a free tool that tallies up the savings a company can achieve by using Web conferencing, including the positive effect of conferencing on global greenhouse gas emissions. Most companies dont think about the environmental impact their traveling workforces make, said the company, including the emission of tons of carbon […]

Genesys Reports Wholesale Growth

Genesys Conferencing (Booth 208), continues to grow its wholesale business at a rapid clip. The company has disclosed that its wholesale revenue for 2004 totaled more than $43 million, about 25 percent of its total revenue for the year of $174 million. Genesys provides private-branded conferencing services for three of the top six telecommunications providers […]

Webinars a Win-Win for Web Conferencing Sellers, Buyers

One way to boost conferencing sales is to stop talking about it as a cost-saving communications tool and start talking about it as a profit-making presentation tool. “It’s gotten to the point that [conferencing is] affordable for everybody. …The education of the market is done; now, it comes down to gaining market share,” says Greg […]

Genesys Agent Targets Health Care

Genesys Conferencing (Booth 438) has announced a partnership with Bouck Enterprises, an agent partner, to offer a conferencing service tailored for health care organizations. The Genesys Conferencing for Health support initiative is available to members of the American College of Health Care Executives, the Healthcare Financial Management Association and the American Health Insurance Plan. The […]

Products News

TMONE: DIFFERENT APPROACH WILL HELP CLECS, VOIP CARRIERS In the wake of regulatory changes affecting UNE-P, direct marketing firm Total Marketing One (TMOne) says it has modified its approach to better help its CLEC and VoIP clients. The company says it is willing to take additional risks and have a different approach to customer acquisition […]

Slam Dunk

With easy conferencing on the rise, remote collaboration is more than just a solution for the travel-weary executive set. Conferencing is finding a home with businesses of all shapes and sizes, and vendors are looking to agents to spread the word. “In the past couple of years, the industry has gotten away from attended services […]

Genesys Unveils Meeting Center Features

Genesys Conferencing (Booth 320) is taking the wraps off new Genesys Meeting Center features for Web conferencing: The Desktop Meeting Launcher, Xpress Meeting and an updated interface. Desktop Meeting Launcher lets users download a meeting launcher icon, which sits in their system trays and computer desktops, enabling them to launch a meeting with two clicks. […]

Contact Center Solutions On Tap

While the ASP model suffered a false start, it is re-emerging with vigor in the customer relationship management segment, offering enterprises large and small a contact center utility on an outsourced basis. Some of the offers naturally are coming from entrenched CRM players like Siebel Systems Inc. and IBM Corp., which jointly released Siebel OnDemand […]

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