Genesys

 

Genesys Telecom Labs Joins Cisco Developer Network

Genesys Telecommunications Laboratories, a software unit of Alcatel-Lucent (ALU), announced it has joined the Cisco Developer Network as a registered developer within the Unified Communications technology category. In addition, Genesys SIP Server, Version 8.0.0, has successfully completed interoperability testing with Cisco Unified Communications Manager, version 7. The Cisco Developer Network unites Cisco with third-party developers of […]

ASC Tailors Call Recording, Quality Monitoring for Genesys

ASC has introduced a call recording product, MARATHON EVOLUTION 8.0, and a quality monitoring product, INSPIRATIONpro 8.0, specifically tailored for Genesys environments. ASC said the systems integrate seamlessly with the Genesys T-Server, are compatible with major PBX vendors, provide free seating for agents and may be used for either selective or bulk call recording. Call […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

New Products

Awesome Applications Check out these iPhone applications and wireless debuts. loopt Social Mapping Service Launches on Sprint Wireless Network loopt announced its social mapping service is now available to Sprint customers nationwide. loopt uses the GPS capabilities on select Sprint phones to locate and connect with friends. Users can share their locations, send proximity-based messages, […]

What’s New?

The Conference Group Rolls out ReadyShow-Mulit-Media The Conference Group has released ReadyShow-Multi-Media, a combined audio and Web conferencing service. ReadyShowMulti-Media offers on-demand conferencing at a price point typically reserved for audio-only conferences. www.conferencegroup.com WTG Offers Services From Any LEC Master agency World Telecom Group (WTG) now is able to provide services from any LEC, thanks […]

Genesys Conferencing Targets Simple Enterprise Deployments With New Conferencing Release

Multimedia meeting provider Genesys Conferencing (Booth 326) announced the fourth generation of its flagship service, Genesys Meeting Center, an integrated Web, voice and video collaboration solution, incorporating a completely new Ajax-based technology. The vendor is demonstrating its Genesys Meeting Center package, which allows for easy enterprise-wide deployment of a feature-rich, multimedia collaboration (including desktop VoIP) […]

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