Alltel Wireless Deploys Arantech Customer Experience Management Service

Arantech announced at CTIA Wireless 2007 this week that Alltel Wireless is the first mobile operator to deploy the Ireland-based companys touchpoint customer experience management (CEM) software in a U.S. wireless network. The Arantech platform provides Alltel with enhanced insight into the service quality of each subscriber, enabling the company to quickly identify, resolve, prevent […]

reseller channel: Piecing Together Nationwide Local Service

While some may argue there have been efforts on the M&A and regulatory fronts to put telecoms Humpty Dumpty back together again, complete nationwide local service from a single provider remains largely elusive save recent offers from resellers that piece together top CLEC and ILEC footprints. AireSpring Inc. is one of the latest resellers to […]

CIMCO Group Aims to Boost Security

CIMCO Communications Inc. has formed the CIMCO Professional Services Group to help customers secure their networks and augment their IT resources amid growing security concerns. A recent survey of 300 CIOs by the Society for Information Management listed security as the third most important concern behind business/IT alignment and strategic planning. The CIMCO Professional Services […]

Transactional Collections Bridges Gaps

Posted: 03/1999 Transactional Collections Bridges Gaps By Jim Marsh The role of many telecom service provider risk managers is to keep the questionable or credit-challenged customer off the network. They attack the potential customer as an undesirable entity with little or no compassion. This approach is not completely without merit, but largely ignores the broader […]

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