functions

 

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

IPcelerate Introduces IPsmartSuite for Cisco UC500

IPcelerate Inc. introduced today a suite of turnkey business process applications for small businesses designed for use with Cisco Systems Inc.s Smart Business Communications System. Called IPsmartSuite, a small appliance with the software embedded in it, the applications include plug-and-play functionality designed for vertical markets and horizontal functions like recording and collaboration. The initial release […]

PlanetOne Adds to Executive Team

PlanetOne Communications Inc. has named Bernadette Richardson vice president of sales and marketing. Richardson will be responsible for aggressively expanding the indirect channel for PlanetOne, the company said. She has served as president of TMC Communications and has been in charge of all marketing functions for HCC Telemanagement. Since leaving TMC Richardson has completed her […]

Acme Packet Delivers DIAMETER

Acme Packet said Monday its Net-Net session border controllers (SBCs) support the DIAMETER protocol toward resource and admission control functions and connectivity session location repository functions (CLFs). DIAMETER is an AAA (authentication, authorization and accounting) protocol and is used for several IMS functions, including the interface between SBCs and policy servers for resource reservation for […]

ASC Announces Customer Deployment of Carrier Management Solution

Advanced Software Concepts Inc. (ASC, Booth 321) announced that its ASC Carrier Management Solution has been deployed successfully by a major North American telecom service provider. The carriers identity was not disclosed, but ASC and the ILEC are arranging one-onone meetings at the COMPTEL PLUS event to discuss the deployment with carriers. Interested parties should […]

IPcelerate Launches Bundled Government Solution

IPcelerate Inc., a communications-based software applications provider, has announced the introduction of a pre-integrated bundled solution for government agencies. The solution, which currently is sold through IPcelerates channel partners within the government sector, addresses such government initiatives as increased safety and security, rapid emergency response and citizen communication. It utilizes IPsession, IPstudio and IP Video […]

TelePacific Launches Integration Office

TelePacific Communications (Booth 211) announced the launch of a new structured integration process and created the Integration Program Management Office (IPMO) to manage its recent acquisition of Mpower Communications. The merger created the leading CLEC in the Western United States, and one of the largest telecommunications service providers headquartered in California, said TelePacific. The combination […]

US Conferencing Debuts Channel Program

US Conferencing Inc. is launching its first partner program for sales of its integrated audio and Web conference services this month at the Channel Partners Conference & Expo in Washington, D.C. The new program will include a traditional agent program and a private-label reseller option. Uniquely, both offer partners buy rates they can mark up; […]

Digitrad, TelePlus Deploy TelTel VoIP Service

TelTel, a provider of SIP-based global Internet telephony services, on Monday announced it is enabling Digitrad and TelePlus to offer VoIP service over its PsipTN (public SIP telephony network). TelePlus will offer VoIP via the PsipTN per its relationship with Digitrad, which is a TelTel SVNO (SIP virtual network operator) partner. TelePlus said the addition […]

AOL in France Looks to Axiom for OSS Support

AOL in France has chosen Axiom Systems to help it design and deliver IP and broadband services, the companies announced on Tuesday at TeleManagement World in Nice, France. AOL, assisted by Inoven for the program management and Accenture, will use Axioms AXIOSS platform for OSS functions to support applications and shorten the time between new […]

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