fulfillment

 

Open Telecommunications OSS Changes Name

The company previously known as Open Telecommunications OSS on Tuesday announced its new name, S2Net, which stands for Services to Network. The firm specializes in automated service fulfillment for carriers and service providers. S2Net provides a rules-based system that automates all network service orders. S2Net CEO, Rene Frei said the change of company direction stemmed […]

JacobsRimell Enhances Services Fulfillment Platform

JacobsRimell has extended its subscriber identity-based service fulfillment and management platform to facilitate converged services in the home. JRs solution, APS, is centered around the customer and their personalized requirements and enables operators to rapidly converge and deliver multiple products and services to consumers, the company said, making it possible to provision bundled, tiered and […]

MetroPCS Contracts With BeVocal

Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service. BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features. The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, […]

Cramer Unveils New OSS Vision

Traditionally known as an inventory company, Cramer Systems this week shifted its ideology toward becoming a service factory, with the launch of Cramer6, an end-to-end fulfillment suite. The suite contributes seven new integrated products to the Cramer portfolio, with an eye to being a complete OSS platform for rolling out new services. The launch takes […]

Amdocs Launches Customer-Centric Service Assurance Solution

Amdocs (Booth 224) is launching its Customer-Centric Service Assurance solution, a portfolio of Amdocs products, services and partner solutions to successfully link the network to the customer. By integrating processes such as incident, problem and change management with software that monitors network service problems and performance, Amdocs allows carriers to have a single view of […]

Brightpoint Signs 8th MNVO Customer

Brightpoint Inc., a distributor that provides wireless devices and sales expansion help to its customers, said today it has signed a deal with its eighth MVNO customer. Brightpoint will provide XE Mobile LLC with inventory management, product fulfillment and distribution, reverse logistics, and product customization services. XE Mobile is a pay-as-you-go wireless service that targets […]

Pick & Pack

One of the largest pain points for mobile virtual network operators - even those experienced in the network services business - is handset fulfillment. One company that specializes in logistics for the wireless industry offers a solution that’s tailor- made for wireless resellers that may be using multiple underlying networks, multiple handset vendors or customized packaging or […]

OSC Gets Good Marks, Enhances DA Services

OSC (Booth 423) received outstanding results in the areas of customer care and customer fulfillment in an independent Paisley Group Ltd. audit on directory assistance, ranking it among the leaders in the industry. In the audit completed in July 2004, OSC achieved scores of 98 percent in customer care and 97 percent accuracy in customer […]

X4 Taps Logicwares AgencyLogic

X4 Communications (Booth 124), one of the nations largest master agencies, announced it has chosen Logicwares AgencyLogic i400 enterprise management software to assist in running its operations. As X4 brought together all of its products and services, we needed to make a commitment to our channel to ensure that operations were sustained efficiently. Logicware was […]

Venicom Partners with T-Mobile

Venicom (Booth 418) has partnered with T-Mobile (Booth 415) to launch a new fulfillment program. Now, subagents across the country can join Venicom to represent T-Mobile business-to-business solutions to customers. Under the fulfillment model, T-Mobile will warehouse, activate and ship handsets to all of its agents’ clients. According to Venicom’s Web site, the company "acts […]

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