NICE inContact, Verint Among Leaders in Growing Contact Center Market
Pure-play cloud providers continue to expand offerings at a rapid pace.
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Services to Grab Increasing Share of UCC Revenue
Software, platform and endpoint revenues continue to steadily decline in the UCC market.
Sprint’s Zscaler Partnership: What’s the Carrier’s Enterprise Play?
Sprint announced new security and mobility management products with Zscaler and Samsung, respectively, last week.
VeloCloud: Retail Loves SD-WAN
SD-WAN is a key tool in lessening the gap between retailers and online competition.
Latest Telecom Consolidation: Crown Castle and Lightower?
Crown Castle reportedly has made an offer to buy broadband infrastructure provider Lightower Fiber Networks.
AWS to Move Into Call-Center Industry with New Cloud-Based Tools
AWS is developing a suite of cloud-based tools for enterprises to help them manage their call centers.
Communications Industry, Business in General Shifting From Products to Services
Enterprises are expected to closely evaluate and embrace virtual network functions in 2017 as they look to create an agile WAN.
Avaya, Reportedly Bankruptcy-Bound, ‘Hasn’t Capitalized’
Avaya reportedly is nearing a deal to sell its call-center business and could be heading toward chapter 11 bankruptcy.
Analysts: Trump Administration Poses Hurdles for Telecom, IT
Nick Patience, research vice president at 451 Research, said the end of free trade will result in “tariffs galore.”
Galleries
.@jmcbain shares 10 channel trends for 2021 heavily influenced by #COVID19. dlvr.it/Rr8HRB
January 22 2021 @ 23:12:02 UTC
Read about @calltower and @KnowBe4 in our weekly news roundup. dlvr.it/Rr81Hb
January 22 2021 @ 21:09:32 UTC
.@SectigoHQ rolls out new #partnerprogram following 2020 acquisitions. dlvr.it/Rr4Cw1
January 21 2021 @ 21:16:32 UTC
The fourth quarter of 2020 featured at least three instances of master agent M&A. @Telarus @IntelisysCorp… twitter.com/i/web/status/1…
January 21 2021 @ 15:53:32 UTC
Congrats to these new @AllianceOfCW board members! @comcastbusiness @telesystemus @GraniteChannels @Telarus dlvr.it/Rr21sC
January 21 2021 @ 10:08:02 UTC
.@KnowBe4 research shows increasing work from home-related #phishing emails. dlvr.it/Rr04X5
January 20 2021 @ 20:14:33 UTC
Join experts from @comcastbusiness as they discuss ways to ensure the efficiency and security of the decentralized,… twitter.com/i/web/status/1…
January 20 2021 @ 20:14:32 UTC
.@versanetworks announced its first formal channel program. dlvr.it/RqwTfP
January 19 2021 @ 22:22:02 UTC