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Case Study

Posted: 7/2003 Case Study BasicPhone Boosts Customer Service Quality with Secure, Instant Messaging Texas-based BasicPhone Inc., a provider of long-distance and residential phone services in 12 states, has found instant messaging (IM) to be key to its successful customer service processes and policies. After researching available enterprise IM offerings, BasicPhone tested several competitive products and […]

E-Channel – Turn Your Web Storefront from Lost to Found

Posted: 12/2001 E-Channel Turn Your Web Storefront from Lost to Found By Fredrick Marckini Fredrick Marckini We all look for information on the Internet, but have you ever tried to find your own company’s web site using a search engine?Give it a try.Conduct a query using a term or phrase specifically related to your business. […]

Bottom Line: Poor Hires Carry a High Price

Posted: 06/2000 Poor Hires Carry a High Price By Jim Marsh The problems started innocently. Sales personnel asked what was happening to their commissions. Like most salespeople, they had calculated to the penny the amount due them, but the anticipated amounts didn’t appear on their checks.Then, the customer service department experienced an increased level of […]

AT&T Tops Overall Customer SatisfactionSurvey

Posted: 01/2000 AT&T Tops Overall Customer Satisfaction Survey AT&T Corp. (www.att.com) ranks highest in customer satisfaction among long distance companies in a recent survey. The Yankee Group (www.yankeegroup.com) survey found AT&T ranked No. 1 in five of eight categories for overall customer satisfaction. Sprint Corp. (www.sprint.com) rated highest in three of the eight categories. The […]

Court Of Appeals Rejects Bell "Bill of Attainder" Claim, FindsAct Constitutional

Posted: 07/1998 Court Of Appeals Rejects Bell "Bill of Attainder" Claim, Finds Act Constitutional By Danny E. Adams, Partner Kelly Drye & Warren LLP On May 15, the U.S. Court of Appeals for the District of Columbia Circuit denied a petition for review filed by BellSouth Corp. challenging the constitutionality of Section 274 of the […]

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