fix

 

An Empty Seat at the Table

By Peter Radizeski, RAD-INFO Marketing guru and author Seth Godin wrote a blog post in January 2005 about “The myth of the CMO. “I feel sorry for Judy Verses. She’s the Chief Marketing Officer of Verizon, a brand that is justifiably reviled by millions of people. “Is Verizon disdained, mistrusted and avoided because Judy’s not […]

Telcordia Launches Service Management Platform

Telcordia has launched the Telcordia Service Management Suite, a platform that enables mobile operators to identify and fix network problems that result in failed services. The company said it will use the product to proactively improve the customer experience by identifying potential issues as they develop and before they impact the customer. Telcordia said the […]

Senate Committee Grills FCC Nominees

The Senate Commerce, Science and Transportation Committee today heard testimony in favor of two FCC nominees, and wrapped up questioning in hopes the Senate will confirm Democrat Michael J. Copps and Republican Deborah T. Tate before Congress breaks for the holidays. Copps already serves on the FCC. If he is re-appointed, his term will not […]

BellSouth, PDI-SAT Fix Sights on MDU Market

BellSouth Corp. and PDI-SAT, a DIRECTV master system operator, are working together to deploy voice, data and DIRECTV services to the residential multidwelling unit (MDU) market throughout BellSouth’s territory. “Developers, managers and residents of multidwelling developments in the Southeast are looking for a one-stop shop for the latest and most reliable communications and entertainment services, […]

Coalition Submits Proposal to Fix Intercarrier Compensation Regime

The telecommunications industry has begun outlining proposals to fix the controversial, complex, and what many call antiquated, system governing how phone companies pay one another to complete calls. Within the past week, a coalition announced a proposal to replace a smorgasbord of fee structures with a single cost-based rate. All telecom providers would pay the […]

Breaking Bad Habits

Posted: 11/2003 Breaking Bad Habits Simple Fixes to Common Customer Care Blunders By Jim Marsh Telecom players extol their commitments to customer service. Every providers marketing materials profess to focus on the customer and the advantages prospects will gain from being part of the carriers family. Yet, once a service provider has gained a customer, […]

If It Ain’t Broke, Don’t Fix It

Posted: 06/2000 If It Ain’t Broke, Don’t Fix It Is it simply election-year politics, or is the Telecommunications Act of 1996 broken?For some, like Sen. John McCain (R-Ariz.), the Telecom Act never has lived up to its promise of encouraging competition. He points to the continuous parade of mergers, buyouts and acquisitions as proof the […]

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