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Cloud Technologies Take the Contact Centre to the Next Level
You still have a lot of on-premises technology, but isn’t hardware already old as soon as you deploy it?
You still have a lot of on-premises technology, but isn’t hardware already old as soon as you deploy it?
Prospective buyers of contact centre solutions want to invest in intelligent platforms with proven track records.
New hires and promotions at RapidScale, Telarus, Five9 and Malwarebytes also are featured here.
Five9 has been expanding its executive team.
A new product from Plantronics and a new CTO at Five9 also made it. But what was No. 1?
He will have a familiar boss – Rowan Trollope – who led Cisco’s collaboration and IoT applications groups before Five9 recruited him last year as its CEO.
It’s all about change.
For its fiscal third quarter that ended in June, Avaya had more than 3 million seats in the cloud across its private and public cloud offerings in UCaaS and CCaaS.
Strong growth is expected in the North American market.
There aren’t many pure-play phone vendors anymore.
.@AppSmart_com buys yet another #masteragent, @CNSGCLOUD, following WTG and Telegration. dlvr.it/RKlSdY
December 05 2019 @ 22:38:31 UTC
.@Telarus formed a supplier partnership with @DynalinkCom. dlvr.it/RKl556
December 05 2019 @ 19:59:32 UTC
.@gocloudgirls and @AllianceOfCW open nominations for awards at #CPExpo. dlvr.it/RKl54s
December 05 2019 @ 19:59:32 UTC
.@dws2019’s Nathan Marke talk about his keynote on telecoms and the digital experience ahead of #EvolutionEU. dlvr.it/RKgyQ6
December 04 2019 @ 22:19:32 UTC
.@FrontierCorp is getting a new CEO. dlvr.it/RKgkKq
December 04 2019 @ 20:49:32 UTC
Good stuff from @Vonage on its rebrand, #UCaaS and #EvolutionEU. dlvr.it/RKgNPB
December 04 2019 @ 18:44:32 UTC
RT @ChannelFutures: Upcoming webinar: @TPxComm’s Jared Martin talks about bridging the gap between #telco agents and #MSPs. https://t.co/Js…
December 03 2019 @ 23:51:23 UTC
.@gooddata, @NTTDATAServices team up around #industrialIoT. dlvr.it/RKcPfy
December 03 2019 @ 22:19:32 UTC
