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Palm Introduces Centro

Palm Inc., hoping to regain footing in the smartphone field, introduced a new, inexpensive device on Thursday. The Centro is listed at $99.99, making it the least expensive smartphone. It will share the operating system and many of the same features as the companys Treo, including e-mail and Web access, video, music, a touchscreen and […]

Sprint Launches First U.S. Femtocell Service

Making good on previously announced intentions, Sprint Nextel has launched a limited commercial femtocell trial in Denver and Indianapolis, dubbed AIRAVE. The service, the first of its kind in the United States, works with a Samsung-manufactured compact base station (also called AIRAVE) that plugs into a broadband Internet connection inside the home in order to […]

Palm Scraps Plans for Foleo

Palm Inc. said Tuesday it is dumping plans for the Palm Foleo, its laptop-like smartphone companion. CEO Edward Colligan announced the move on the companys corporate blog. He said the company will focus on a next-generation smartphone platform, which could include a Foleo II. The product was first announced in May, with much skepticism. Many […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

AirMagnet Achieves FIPS Certification

AirMagnet Inc. today announced that it is the first wireless intrusion detection systems vendor to achieve Federal Information Processing Standards certification. The National Institute of Standards and Technology (NIST) issued the FIPS 140 Publication Series to coordinate the requirements and standards for cryptographic modules, which include both hardware and software components, for use by departments […]

FCC Releases Rules for 700MHz Spectrum Auction

The FCC on Tuesday veered from its recent pro-big-business course when it approved rules that will, in part, foster innovation and bring new players to the broadband wireless market. In their monthly meeting, commissioners laid out the requirements for the upcoming 700MHz spectrum auction. The bandwidth will open up in early 2009 as TV broadcasters […]

Apple Shares Drop on iPhone News

AT&T Inc.s revelation that only 146,000 people signed up for the iPhone during the highly hyped devices first two days sent Apple Inc.s stocks plunging Tuesday. The figure is much below the 500,000 or more that many analysts had predicted for the phone’s debut June 29. The number AT&T released for its second quarter financial […]

AT&T Video Share Expands Nationwide

First launched in Atlanta, Dallas and San Antonio at NXTComm in June, AT&T Inc. has now expanded its Video Share service to 160 markets nationwide. Video Share, which enables users to show people on the other end of the line what theyre looking at, requires a Video Share-capable handset and one of two Video Share […]

Readying for Apples iPhone

You may have heard that the iPhone is set to arrive this week. The sleek little $500 device will be available June 29 and is getting its close-up in Time magazine, Newsweek and the Wall Street Journal, while generating a bevy of press relations announcements from partner vendors and starring in a series of demo […]

Motorola to Cut an Additional 4,000 Jobs.

Motorola Inc. said Wednesday it is cutting an additional 4,000 jobs. The move is in an effort to cut costs and return to profitability, and Motorola said in a statement it would save $600 million next year as a result. The company also said it would tighten general and administrative expenses. The mobile phone maker […]

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