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Price Matters:

With recent regulatory changes regarding UNEs impacting competitive carriers of all types, it is appropriate to say that in wholesale telecom price matters. With this in mind, research consultancy ATLANTIC-ACM compiled a snapshot of pricing trends to establish a baseline view of metro and long-haul pricing trends. The following is a summary of key findings: […]

Balancing Act

Contact centers today are all about empowering agents, investing in their skill development and reducing escalating attrition. Yet, most companies still overly rely upon “the old ways” involving hard technical metrics that emphasize speed and quantity to track and manage agent performance. It has become all too easy to judge those agents who have the […]

Not Necessarily News

Second Breakfast:Jackson Helps Himself to Polycom Technology While cinematic epics such as “Star Wars” have taken decades to complete, Polycom Inc.’s video communications technologies allowed Oscar-winning “The Lord of the Rings” director Peter Jackson to film that grand trilogy in 274 days and in more than 150 locations. The effort marked a first in large-scale […]

A Road Map for Internet Billing

Posted: 03/1999 A Road Map for Internet Billing Part Two of Three By Richard K. Crone While Internet bill present and payment (IBPP) promises to streamline and simplify the bill payment process, there is nothing inherently simple about launching an IBPP program. Part of the challenge is that there already are at least six electronic […]

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