feel

 

The Softer Side of Sales: Gary Eisenberger

Project Cuddle national spokesperson and actor John Stamos presents Gary with the Board Member of the Year Award on the set of ER on a Warner Brothers lot in Burbank, Calif., in March Being PAETECs vice president of channel sales for the west region doesnt leave Gary Eisenberger with much time on his hands, but […]

Light A Fire

I recently called a company to make a purchase. A woman answered the phone and her voice was warm and friendly. I could hear the enthusiasm she had for her job when she asked how she could help me. I told her I wanted to order a product I had seen in a magazine. She […]

Boost Your Sales by Overcoming Your Fear of Rejection

Most people hate hearing the word no. From something as simple as asking for your favorite dish at a restaurant and being told they no longer serve it, to asking your boss for a raise and being turned down, we never like to hear the word no. So who would want to work in a […]

You May Have Missed This In Sales Training

Working in telecom, I have learned some of lifes lessons the hard way. As a former sales executive in companies as small as USTeleCenters and as large as AT&T, I want to pass on a few ideas that may smooth your way over the road ahead. You dont ask, you dont get You dont ask, […]

Your Phone is Ringing . . . Now What?

Posted: 10/2003 Your Phone is Ringing . . . Now What? CSRs Key to Winning, Keeping Customers By David Saxby Every day, your phone is ringing. Your customers are calling with a need and an interest in purchasing one of your products or services. Every time your phone rings, you have a sales opportunity. As […]

Round Table

Posted: 6/2003 … ON PROPOSED BROADBAND LEGISLATION"We view these bills to be very anticompetitive and they are very harmful to residential competition taking hold. We believe these bills are not about broadband but indeed they are about voice competition, and we feel this is just the mechanism SBC is using to stomp out voice competition […]

Through a Glass, Darkly

Posted: 11/2001 Opinion Through a Glass, Darkly Ernie B. Kelly III It is traditional for me to write a Soapbox column for PHONE+ in conjunction with the big conferences we sponsor in May and November.I always look forward to writing them. They serve as a twice-a-year opportunity to reach out and touch readers on the […]

Soap Box: Through a Glass, Darkly

Posted: 11/2001 Soap Box Through a Glass, Darkly Ernie B. Kelly III It is traditional for me to write a Soapbox column for PHONE+ in conjunction with the big conferences we sponsor in May and November.I always look forward to writing them. They serve as a twice-a-year opportunity to reach out and touch readers on […]

Wholesale – ISP Finds Reselling A Good Fit

Posted: 04/2001 Wholesale ISP Finds Reselling A Good Fit By Bruce Christian Recognizing how much more competitive the telecommunications industry has become as major carriers add IP services to their portfolios, some small ISPs have begun to explore how they can offer telephony. "If ISPs are not thinking about becoming a CLEC, they probably will […]

The ID is: 71316