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M5 Networks Launches Call Center

M5 Networks (Booth 509), an outsourced VoIP phone system service provider, announced the launch of M5 Call Center, an M5 On-Demand Solution. A component of M5s innovative voice as a service (VaaS) model, M5 Call Center enables decision makers and call center supervisors at medium businesses to make informed decisions about staffing and call flow. […]

Ask Steve

Welcome to the new PHONE+ column, Ask Steve. Ive received some great questions so far and plan to tackle as many as I can in the coming months. This months inquiries focus on smaller businesses those with 20-99 employees, one-to-two IT people and one part-time IT contractor, VAR, agent or dealer. Q: Are SMBs buying […]

Round TABLE

… On the future of the pure-play VoIP business model I dont see how far it can go there is no future. Stéphane Téral, Infonetics Research principal analyst  Its not going to be these pure-play providers who bring VoIP into the mainstream marketplace. Mike Paxton, In-Stat principal analyst for consumer services Im not sure that […]

Far Above Average Signs Hosted Services Customers With CallTower

CallTower Inc. (Booth 506), a provider of hosted communications and collaboration solutions, announced the companys ongoing alliance with Far Above Average, a Bay Area IT management and support services consultancy, resulted in five growing businesses signing up to receive CallTowers hosted services in 2006. As a result of using the CallTower services, these Far Above […]

ClearMesh Formally Launches Partner Proram

ClearMesh Networks on Monday launched its global Premier Partner Program, naming several reseller participants. Members of the partner program will receive benefits including volume incentive discounts, technical support, lead generation programs, marketing resources, education and tools and advance product notification. So far, NetLogix, Ojo Technologies, CTC, Zyterra and WFI have signed on to sell ClearMesh […]

Appeals Court Upholds FCC Decision

Federal regulators won a victory late last week when a U.S. appeals court upheld the FCCs latest network unbundling rules. The 1996 Telecommunications Act required ILECs to lease parts of their networks to competitors at government-mandated wholesale prices. In December 2004, the FCC rescinded those requirements as Bell companies complained the rules went too far […]

ROUND TABLE

… On the various aspects that should be considered in a rewrite of the Telecommunications Act of 1996… We need to move away from the franchising concept and let communities encourage video competition.Jim DeMint, Republican senator from South Carolina, at NARUC, regarding his bill, the Digital Communications Act of 2005 The states need to be […]

Broadwing Honors Top Agents at Expo

Broadwing Agent Channel Team Broadwings Zane Long (center) with Telarus Bill Samohod (left) and Lance Atkins (right) Broadwings Zane Long (left) and World Telecom Groups Stacey McCormick Broadwings Zane Long (center) with TBIs Ken Mercer (left) and Geoff Shepstone (right) Broadwing Communications LLC honored its top agents at The Fall 2005 Channel Partners Conference & […]

Level 3, Cogent to Continue Exchanging Traffic

Level 3 Communications Inc. and Cogent Communications Inc. have resolved their differences. Level 3 had said earlier this month it was terminating its peering relationship with the ISP because the terms of the companies previous agreement no longer benefited Level 3. Cogent was sending far more traffic to the Level 3 network than Level 3 […]

May the (Sales) Force Be with You

Posted: 9/2003 May the (Sales) Force Be with You 1996 is a pivotal year in telecom not only for the passage of the Telecom Act that governs competitive markets, but also because it marked the debut of PHONE+s exclusive event for indirect sales organizations, now called the Channel Partners Conference & Expo. Its formation was […]

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