experience

 

BCI Appoints President

Billing Services Group LLC (Booth 211) has appointed Don Philbin as the president of Billing Concepts Inc. Philbin brings more than 15 years of experience to the post, and has been closely associated with Billing Concepts since the companys inception in 1988, where he has worked as COO, general counsel and overseen nearly every department […]

T@G Master Agent Certification Program

Introduction The telecom distribution channel is thriving and evolving. Over time, a unique player has emerged in the master agent. Its definition, however, has been a moving target. Everyone has opinions but few can agree on what characteristics are common to the modern master agent. Given this, T@G — the PHONE+ Partner Portal has sought […]

What is a T@G Certified Master Agency?

A T@G Certified Master Agency has proven to an independent third-party that it meets the following criteria: Exhibit Experience and Stability Operate a Multitier Organizational Structure Maintain Direct Contracts with Multiple Suppliers Maintain Back-Office Technology in Support of Agents and Carriers Back-Office Non-Sales Staff in Support of Agents and Carriers Provide Training Support to Agents […]

Billing Concepts Names President

Billing Services Group LLC (Booth 211) has appointed Don Philbin as the president of Billing Concepts Inc. Philbin brings over 15 years of experience to the post, and has been closely associated with Billing Concepts since the companys inception in 1988, where he has held the titles of COO and general counsel. During his tenure […]

X4 Offers Signing Bonus

Agents seeking the best agent experience and instant access to about 30 major providers, including ACC Business, PAETEC, MCI, Sprint, XO and Z-Tel, may be interested in exploring a bonus offered by X4 Communications (Booth 124). An X4 Communications flyer says new agents who submit an initial order of $3,000 or more in commissionable revenue […]

Every Single Contact Counts

I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I drove off the lot with a valuable lesson on why every employee counts when it comes to providing quality customer service. Here’s what happened: At the counter, I was greeted in a friendly […]

Customer Service Measurement: Why Bother?

Posted: 7/2003 Customer Service Measurement: Why Bother? By David Saxby I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several days on business. They wanted to know how I felt about my experience there. So I told them: My room was great. The breakfast bar was excellent. The […]

eCHANNEL: How to Create the Ultimate User Experience

Posted: 12/2002 Optimizing Online Sales Strategies Part 3 How to Create the Ultimate User Experience By Dr. Bonny Brown and Dr. Anthony Bastardi TELECOM COMPANIES FACE A CLASSIC issue in deciding whether to concentrate on capturing market share or catering to the most profitable segments. A well-designed Web site is an inexpensive way to pursue […]

eCHANNEL: Online Telecom Buyers Spend More, Switch More

Posted: 10/2002 Online Telecom Buyers Spend More, Switch More Optimizing Online Sales Strategies Part 1 By Dr. Bonny Brown and Dr. Anthony Bastardi ONLINE CUSTOMERS SPEND more on telecommunications services than do offline customers, but tend to be a less loyal customer segment overall — with more online customers planning to switch telecom service providers […]

Collaborative: Volo Communications Launches Agent Program

Posted: 08/2002 Volo Communications Launches Agent Program As a result of its merger with 303Conferencing, Caerus Inc. has created a subsidiary called Volo Communications Inc., which offers conferencing, presence, Web collaboration, voice-activated and long-distance services. Volo’s distribution strategy includes an agent program that already counts nearly 10 partners. Shawn Lewis, CEO and president of Caerus, […]

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