experience

 

OnForce Launches PowerMatch

OnForce has launched PowerMatch, a matching engine that enables IT service buyers to find the providers that are best equipped to meet their needs. PowerMatch is based on more than a dozen carefully selected criteria, encompassing how well each providers skills, performance and location match an individual service request, OnForce said. When a work order […]

TRAGEDY 2.0

This is the first issue of PHONE+ since the massacre at Virginia Tech some 45 days after the event. I point this out on purpose because the monthly magazine cycle stands in sharp contrast to electronic journalism. But even TV and online dailies are no match for the youwitness variety that characterized the most recent […]

Telcombrokers Adds to Management Team

Telcombrokers has hired Ed Holt as director of sales to help grow the northern California agent and customer base. His first priority will be growing an agent team with a focus on interconnects and application service providers, Telcombrokers said. Holt has more than 15 years of experience in the telecommunications industry and has been channel […]

Wire One Top Polycom Reseller

Wire One Communications was recognized recently at the Polycom Global Partner Conference as Polycoms Highest Volume Reseller for 2006. Wire One, a provider of managed video services, has been a Polycom reseller since 1998. We are proud to be working with an industry leader like Polycom, said Wire One CEO Dan Connors. We attribute our […]

Alltel Wireless Deploys Arantech Customer Experience Management Service

Arantech announced at CTIA Wireless 2007 this week that Alltel Wireless is the first mobile operator to deploy the Ireland-based companys touchpoint customer experience management (CEM) software in a U.S. wireless network. The Arantech platform provides Alltel with enhanced insight into the service quality of each subscriber, enabling the company to quickly identify, resolve, prevent […]

It’s All About the Applications

By Peter Radizeski, RAD-INFO After flying back from Channel Partners, I hit Miami Beach for the Voice Peering Fabric Forum. About 200 high-level execs from companies on the VPF attended. (For those that don’t know, the VPF is a network for VoIP minute exchange, ENUM and CLEC services in an ASP model, such as E-911, […]

White Label Portal Automates Delivery, Upsell of Security Services

Channel Partners Conference & Expo sponsor Perimeter Internetworking has announced its new white label Network Service Provider (NSP) Portal. The company said it is the industrys first consolidated portal capable of managing and reporting on 50 pre-integrated, on-demand, IT security services under the service providers brand and logo. Perimeters NSP Partner Program provides NSPs with […]

Pandora Networks Adds to Management Team

Pandora Networks has appointed Mark Gebhardt vice president of sales. Gebhardt, who has more than 20 years experience in technology solutions sales management, is responsible for Pandora Networks’ national and international sales channels, as well as the company’s newly developed retail sector. Prior to joining Pandora, Gebhardt was vice president of sales at Arel Communications […]

Telcordia Launches Service Management Platform

Telcordia has launched the Telcordia Service Management Suite, a platform that enables mobile operators to identify and fix network problems that result in failed services. The company said it will use the product to proactively improve the customer experience by identifying potential issues as they develop and before they impact the customer. Telcordia said the […]

Citel Appoints Executives

Citel Technologies has appointed Clyde Heintzelman as chairman of the board and has named Michael Burke senior vice president of sales and marketing, a new position at the company. Heintzelman replaces Jonathan Watts, who is stepping down. Heintzelman has more than 35 years of board and management experience in the telecommunications industry. He previously held […]

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