experience

 

EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Thermo Credit Hires New VP of Sales

Thermo Credit LLC (Booth 312), a funding company focused exclusively on the telecommunications industry, hired Phil Pedone as vice president of sales. Pedone has 25 years of sales experience with more than seven in the telecom industry. His considerable experience will bring a new level of expertise and service to Thermo Credits high standard of […]

Profitecs Stephanie Minervino Joins the Marines

Another member of the Profitec Billing Services Inc. (Booth 815) family has enlisted in the U.S. Marine Corps. Stephanie Anne Minervino, granddaughter of Profitecs founder, Richard Minervino Sr., and daughter of Randy Minervino, vice president of sales and marketing, has followed in their footsteps and signed up for the Marines. COMPTEL attendees may have met […]

Steps to Strategic Mobility

Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and increased talent retention. In fact, according to Gartner Inc., workers who arent mobile are quickly becoming the minority, with […]

Broadband Centric Unveils SIP Services

Broadband Centric (Booth 626) introduces its suite of next-generation SIP-based business solutions including SIP trunking, hosted PBX, international DID, Internet access, IP PBX and unified messaging. The solution consultants have extensive SIP, voice and PBX experience to deliver superior service, support, and personal attention to customers to meet the needs of SMBs and enterprise customers.

Velocity Names VP of Alternate Channels

Velocity Inc. has promoted Mark Sondergaard to vice president of alternate channels. Sondergaard has 20 years of experience in the industry and will be responsible for the companys alternate channels division. He also is responsible for the rollout of Velocity’s new VoIP program Prestige, As Good As It Gets. Velocity Inc. www.velocityatt.com

Switchvox Adds Sales Director

Switchvox has appointed Lee Miller as director of sales. Miller will lead Switchvox’s ongoing channel expansion, working directly with partners and customers to maximize their relationships with the organization, the company said. He has more than 20 years of experience in the telecom industry, ranging from working as a sales representative, to managing and recruiting […]

Broadvox Adds to Management Team

Broadvox said Wednesday it has named David Byrd vice president of marketing and product management and Randy Imhoff vice president of finance and chief financial officer. Byrd has more than 25 years of telecommunications sales and marketing experience and previously served as vice president of channels and alliances for Telcordia Technologies and Eftia OSS Solutions […]

NACTEL, Pace Offer Wireless Networking Training

The National Coalition for Telecommunications Education and Learning and Pace University have launched a new wireless networking curriculum for the industry. This curriculum prepares students in the fundamentals of wireless networking, including set-up, maintenance and troubleshooting. Students take three courses: an introductory course, a course that covers current techniques, and one that deals specifically with […]

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