experience

 

EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Velocity Names VP of Alternate Channels

Velocity Inc. has promoted Mark Sondergaard to vice president of alternate channels. Sondergaard has 20 years of experience in the industry and will be responsible for the companys alternate channels division. He also is responsible for the rollout of Velocity’s new VoIP program Prestige, As Good As It Gets. Velocity Inc. www.velocityatt.com

Switchvox Adds Sales Director

Switchvox has appointed Lee Miller as director of sales. Miller will lead Switchvox’s ongoing channel expansion, working directly with partners and customers to maximize their relationships with the organization, the company said. He has more than 20 years of experience in the telecom industry, ranging from working as a sales representative, to managing and recruiting […]

Broadvox Adds to Management Team

Broadvox said Wednesday it has named David Byrd vice president of marketing and product management and Randy Imhoff vice president of finance and chief financial officer. Byrd has more than 25 years of telecommunications sales and marketing experience and previously served as vice president of channels and alliances for Telcordia Technologies and Eftia OSS Solutions […]

NACTEL, Pace Offer Wireless Networking Training

The National Coalition for Telecommunications Education and Learning and Pace University have launched a new wireless networking curriculum for the industry. This curriculum prepares students in the fundamentals of wireless networking, including set-up, maintenance and troubleshooting. Students take three courses: an introductory course, a course that covers current techniques, and one that deals specifically with […]

Newegg.com Launches Wireless Services, Adds AT&T as Dealer

Newegg.com has launched cellular phone and wireless services and has announced AT&T Inc. as an authorized dealer. Newegg has 6 million registered customers. It is an online e-commerce company that has created a channel for manufacturers of computer hardware and software, consumer electronics and communications products. “This new division brings what will be the best […]

USCarrier Telecom Announces Executive Appointments

Adding to its senior executive team, USCarrier Telecom LLC promoted Joaquin Luna to CFO and named Greg Frikor as sales director. As CFO, Luna is responsible for the companys strategic planning, direction and operations. From 2002 to 2005, Luna served as USCarriers vice president of finance, guiding the companys restructuring, planning and growth efforts. He […]

Telarus Adds Pam Simon to Agent Support

Telarus Inc. announced today that it has hired Pam Simon to provide agent support with a focus on AT&T Inc. and other RBOC product lines. In her new role, Simon will provide pricing and product support for Telarus agents pursuing potential AT&T commercial broadband and voice opportunities. “To say we are excited to have Pam […]

AITech Names Director of National Marketing

AITech has named Lorri Wolfe as its director of national marketing. Wolfe has been with the company since 1998, serving in a variety of leadership positions, most recently general manager. AITech and Wolfe, who has technical experience and a proven track record for building long-term, successful relationships with members of the telecom wholesale and agent […]

Talkstern Names President

Mobile communications company Talkster Inc. has appointment Jim Ferguson president. Ferguson, who has more than two decades of telecom experience, was previously president of sales and marketing at Mpower, where he guided a team of 150 employees in marketing, sales, field support, engineering and product life cycle teams that delivered more than $200 million in […]

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