excell

 

INFONXX Announces Acquisitions

INFONXX, an independent provider of directory assistance and enhanced information services, has announced it has completed the acquisitions of Excell Services, the U.S.-based independent provider of directory assistance, operator services and inbound customer service, and Conduit Limited, a European information services company. Through these acquisitions, INFONXX will process more than one billion directory assistance inquiries […]

Excell Expands CRM Capabilities

Excell Services (Booth 1516), a provider of directory assistance and operator services, has announced the expansion of its Customer Relationship Management (CRM) group. Although it already provides inbound customer care services, Excell has expanded its CRM infrastructure in its Lubbock, Texas, and San Antonio call centers in order to accommodate the increasing inbound customer care […]

Excell Services Celebrates Automation Milestone

Excell Services (Booth 808) is celebrating three years of providing Voice Recognition Directory Assistance (VDA) technology. Excells VDA is an automated DA service that functions much like the best human operators. The service makes every residential, business, and government directory listing in the United States available via automation. An additional feature allows callers to be […]

Farewell to a Friend

Delivering a eulogy is never sought, but always taken to heart. In this spirit we say farewell to one of competitive telecoms pioneers. Michael L. Bird, 62, died at his home in Park City, Utah, Saturday, July 30, following nearly a year of respiratory difficulties. Mike was born in 1943, and spent his early years […]

NGT Contracts with Excell Services

Wholesale VoIP provider New Global Telecom says it has contracted Excell Services to provide directory assistance and operator services for its 6DegreesIP suite. Arizona-based Excell Services is an independent provider for wholesalers. Its services also include inbound customer care.

Newly Formed Excell Services Adds Call Completion

Excell Services (Booth 219), the new company formed from the combination of Excell Agent Services and Operator Service Company (OSC), is offering new technology that enables its directory assistance customers to provide call-completion services on their own networks without the need for additional equipment at the customers switch site. Excell is a provider of directory […]

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