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Dont Limit Yourself, Partner

By Michael Fair, MarketRace Continuing down my list of the top 10 mistakes that service providers (and master agents for that matter) make with their channel programs: Limiting Partner Recruitment. Successful programs must continually evaluate not just who their partners are but what types of partners they have in their programs. New partners must be […]

Sylantro Launches Synapps

Sylantro Systems Corp. continues in its quest to bring enhanced communications to server provider networks with Synapps Server, a Web Services API platform aimed at enabling service providers and their partners to leverage open Web standards to develop new voice applications and separate call processing from the service layer. This new platform, slated for availability […]

TMC Presentation: Achieve Success by Changing the Rules

The way to get ahead in this brave new world of telecom is to offer clients valueadded services, not the lowest rates. That is the message TMC Communications (Booths 314-316) will impart during its vendor-neutral presentation, How to Win the Rate Game Change the Rules. Of course, this is a mantra channel partners have heard […]

How to Become a Great Customer Company

THE PERENNIAL CRY FROM CEOS around the globe is that they are focused on their customers. It is their No. 1 mission, the critical job of their companies, and everything emanates from understanding what customers need and want and delivering on it. You may have said this yourself. Somehow, this message hasnt sunk in because […]

The Wait Is Over

IF YOU WERE PAYING ATTENTION, you may have noticed the PHONE+ Web site looks different this month. The changes are not only cosmetic, but functional. Heres what I mean: The articles on www.phoneplusmag.com are now categorized in ways that are meaningful to help you find what you need and maybe what you dont know you […]

VoiceLogs URU Validates Customer Info

VoiceLog LLC (Booth 1007) has added a new feature to its third-party verification platform. URU (pronounced You are You) validates, not just verifies, a customers information in real time. For example, during an online sales transaction, URU obtains the name, address, phone, date of birth and last four digits of the users social security number. […]

ComTec Upgrades Print Platform

ComTec Inc. (Booth 1422), a print and electronic customer communications provider, has announced plans to upgrade its printing technology and install state-of-the-art highlight color printers in its facilities in Minnesota and New Jersey. According to ComTec, the Docutech 180 Highlight Color printer is among Xerox latest innovations in production printing and places the company at […]

D2 Uses MIPS Processor to Enhance VoIP Software

D2 Technologies Inc. announced today at VON in San Jose today it has enhanced its vPort VoIP software with multithreading features. D2 used MIPS Technologies Inc.s new multithreaded MIPS32R 34Kc processor core with DSP extensions, and has increased VoIP channel density by two times, compared to processors without multithreading and DSP capabilities, the company said. […]

Telecom Associations Coalition to Lobby for Rural Consumers

As Congress prepares to address telecom reform for the second time in 10 years, four associations have formed the Coalition to Keep America Connected. The Independent Telephone & Telecommunications Alliance, National Telecommunications Cooperative Association, Organization for the Promotion and Advancement of Small Telecommunications Companies and the Western Telecommunications Alliance held a press conference today announcing […]

Assess Clients Convergence-Readiness in 5 Steps

There is no doubt that IP telephony is going mainstream. Savvy business managers understand that merging voice and data networks into one integrated, converged network will reduce toll charges and make the network easier to manage, which will ultimately lower the companys total cost of ownership and deliver a promising return on investment. However, converging […]

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