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Intec Launches Intec CEMS for Revenue Assurance

Intec Telecom plc has announced the Intec Centralized Error Management System (Intec CEMS) for telecom operators, aimed at cutting revenue losses by reducing error volumes, lowering the costs of managing errors and recovering revenue from unbilled usage and service order errors. Intec CEMS addresses errors between the services supplied to or ordered by customers, and […]

Tut Systems Demos New Solutions

Tut Systems Inc. (Booth 301), which enables the delivery of next-generation data and video services over broadband networks, is showcasing new digital turnaround and forward error correction (FEC) solutions at TELECOM 05. Tut Systems Astria content processor (CP) platform now offers MPEG-2 digital turnaround. With its Multi-Stream Processor (MSP) card and new software capabilities, the […]

Corrections

The article, Curtain Call: Bill Presentation Critical to Good Reviews for Customer Relations, in PHONE+ May 2005, Pages 50-52, misidentified an image of a sample bill from CSG. PHONE+ apologizes for the error.

ASC Introduces EVOip, SCREENSCAN

ASC, which makes technologies for contact centers, financial institutions, and public safety and government organizations, has created what it says is the world’s first Linux-based VoIP recording solution. The product, called EVOip for Linux, uses SIP switching capability. EVOip for Linux records and automatically tags VoIP calls with selected parameters such as agent I.D. or […]

Openet Upgrades FusionWorks

OSS provider Openet Telecom today released FusionWorks Mediation Version 4.1 so carriers can manage distributed operations and speed up the time required to market new services. The upgraded version includes a feature named Multiple Workspaces, the Fast Data Store and enhanced error event management. Multiple Workspaces reduces the resources required to support additional installations and […]

ESI Announces ExpeRA

ESI Ltd. released a revenue assurance product to the North American market at Billing and OSS World 2004, called ExpeRA. The solution ensures invoice accuracy and plugs revenue leakage with an error analysis tool that tracks the root cause of unbilled or erroneous fees and usage, and real-time visibility to audit rules; it also allows […]

Not Necessarily News

Second Breakfast:Jackson Helps Himself to Polycom Technology While cinematic epics such as “Star Wars” have taken decades to complete, Polycom Inc.’s video communications technologies allowed Oscar-winning “The Lord of the Rings” director Peter Jackson to film that grand trilogy in 274 days and in more than 150 locations. The effort marked a first in large-scale […]

Blame Game

Posted: 07/2002 Blame Game Billing Department Frequent Scapegoat for Process Problems By Linda Gimnich and Cathy McDonald BILLING PROBLEMS TOP THE FCC’s quarterly consumer reports listing of the top complaints regarding telecommunications services. No doubt telco executives are calling their managers of billing operations on the carpet for the failure of their billing systems. On […]

IN-BOX

IN-BOX Call for Nominations PHONE+ (www.phoneplusmag.com) and the Association of Communications Enterprises (www.ascent.org) are seeking nominations for recipients of the 2000 Communications Competition Award.The award recognizes individuals whose contributions have advanced competition in the telecommunications industry since the breakup of the AT&T-Bell System and will be presented jointly by PHONE+ and ASCENT at ASCENT’s Fall […]

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