Tutorials Help Channel Partners Explain Complicated Topics

TECHtionary.com has Web site sales tutorials designed to help channel partners explain complex subjects visually to customers. There are more than 20 new vendor-neutral study guides available for professionals enrolled in the NACSE course. Some of the topics include MPLS, hosted and managed VoIP, VPN and SIP. There is a vast array of benefits to […]

MetroPCS Contracts With BeVocal

Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service. BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features. The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, […]

TPV QoS Techniques Secure the Sale

Recent changes in telecom, such as Do Not Call compliance and wireless local number portability, as well as changes in the telecom consumer base are complicating the pursuit of telecom sales and driving a push for increased quality in third-party verification, according to leading TPV vendors that are stepping up efforts to help telecom companies […]

Information Overload

Posted: 06/1998 Information Overload I got an interesting call today from a businessman seeking information on telecommunications services. He started out talking about a limited-time offer being pitched by his service provider, and asked whether he should sign up. Then, he got on the topic of long distance resellers and the telecommunications market at large. […]

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