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SAVVIS Announces Extensive Enhancements to Channel Program

SAVVIS Communications (Booth 311), a global IT utility services provider and sponsor of this weeks Channel Partners Conference & Expo, has launched extensive enhancements to its Partner Services Program. The new program, which opens SAVVIS entire solutions portfolio (including the Utility Services platform) to qualified partners, is complemented with a new branding approach to support […]

FutureLink Rolls Out New Agent Compensation Plan

VoIP service provider FutureLink FSS Inc. (Booth 828) announced today the rollout of its new agent compensation plan. FutureLink sells its products exclusively through agents and resellers. Sales agents participating in the FutureLink partner program are independent contractors and are paid aggressive upfont bonuses as well as outstanding residual commissions, said the company. This strategy […]

From Offshoring to Homeshoring

FROM CAR INSURANCE GIANTS with thousands of customer service agents to small companies with tech support requirements, businesses are sending their call center workers home or to remote offices in droves. Call center requirements are driven by three things: competitive differentiation through customer service, revenue generation through upsell and cross-sell activity, and opex reduction. One […]

Interland to Adopt Web.com Name

Wholesale Web hosting company Interland Inc. next month will change its name to Web.com Inc. Interland in December bought Web.com, acquiring approximately 9,000 additional subscribers, and said yesterday its name change will help it align more closely with its core Web services business. The company will trade on the Nasdaq stock exchange under Web.coms ticker, […]

Skype Launches Presence Engine

Peer-to-peer VoIP provider Skype has announced SkypeWeb, a Web presence feature that allows people to see Skype users online status and chat with them from any Web site. Web administrators also can enable all site visitors to talk for free over the Internet. Users can make their Skype status available on the Web by opting […]

Citel Introduces Handset Gateways

Citel Technologies Inc., which is exhibiting at the Internet Telephony Conference & Expo, has announced general availability of scalable 12 and 24 port SIP-based handset gateway products. The devices are meant to accelerate deployment of IP telephony services and applications, both in hosted and onsite configurations, the company said. They enable SMBs and large enterprises […]

Pac-West Deploys Acme Packets Equipment

Pac-West Telecomm Inc., a CLEC based in Stockton, Calif., is using Acme Packets Net-Net session border controllers to deliver its VoiceSource VoIP interconnect services. VoiceSource includes IP connectivity for origination and termination of voice traffic and is offered in six Western states. Pac-West plans to expand to 36 metropolitan markets, beginning in 2006. Acme Packets […]

SiP Micro Deploys MERAs Softswitch

SiP Micro Systems Inc. has deployed the VoIP Transit Softswitch (MVTS) from MERA Systems (Booth 212) on its international VoIP network. MVTS will enable the U.S.-based telco to extend its presence in the Latin American and African markets. The carrier utilizes MVTS to centralize route management of its carriers and assure compatibility with various codecs […]

VoX Deploys VoIP for Liberty Bell

VoX Communications Inc., the wholesale and retail VoIP provider arm of eLEC Communications Corp., announced today at COMPTEL in Orlando that a Colorado CLEC is deploying its wholesale VoIP services. Liberty Bell Telecom will offer VoIP to residential and business customers nationwide. The changing regulatory environment encouraged us to evolve our business model into also […]

Comverse to Acquire CSG Systems GSS Division

Comverse Inc., which develops platforms to enable value-added services in telecom networks, is buying the GSS Division of back-office company CSG Systems International Inc. for $251 million in cash.Comverse says the combination of GSS, which makes software-based billing solutions, with Comverses Real-Time Billing group, means it can target the emerging converged billing market, serving wireless, […]

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