efficiency

 

CTI Group, Vaspian Team to Provide Hosted VoIP Call Recording, Traffic Analysis

CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers. Having achieved interoperability with the hosted VoIP platform, branded […]

CTI Group Integrates Traffic Analysis, Call Recording With Natural Convergence

CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence. Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services […]

Kancharla Unveils ADMIN Portal

Hosted VoIP services provider Kancharla is demonstrating the latest version of its ADMIN Portal at the Internet Telephony Conference & Expo in Florida. The portal is an automated service delivery platform that allows service providers to manage their VoIP-enabled services using a Web browser. The portal also lets users order, provision and manage DID inventory, […]

FROM COST CENTER TO PROFIT CENTER

As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […]

ILD Upgrades Infrastructure

ILD Telecommunications Inc. (Booth 728), a provider of business process outsourcing and conferencing solutions, has implemented an enhanced operator services platform, providing ILD the ability to accept and manage various types of customer service and operator support calls through its IP-based call centers in San Antonio and Atlanta. This new application provides us the enhancements […]

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