editor

 

Table of Contents

  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

Table of Contents

  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]

EDITOR’S LETTER

IF YOU ARE LIKE ME AND youve been in the telecom industry a long time, you might remember NextWave Telecom, one of the winners of the C-Block PCS auctions back in 1997. I followed them pretty closely for a number of years because they had a very interesting model they wanted to be a wireless […]

xchange Names Veteran Industry Journalist Executive Editor

Virgo Publishing LLC, publishers of xchange, PHONE+ and New Telephony magazines, announced this week it has named veteran telecom and IT industry journalist Bob Wallace as executive editor for its telecom division. Wallace will be part of the companys editorial strategy team and will be spearheading special projects for the companys growing Web properties, including […]

EDITOR’S LETTER

CARRIER CONSOLIDATION WAS A HOT topic of conversation at the Channel Partners Conference & Expo in D.C. (see related story). This is not surprising coming on the heels of two major CLEC merger announcements. US LEC and PAETEC announced Aug. 14 they are merging in a $1.3 billion deal. And, Time Warner Telecom said in […]

EDITOR’S LETTER

THE RESULTS OF A NEW POLL show a disconnect between IT channel partners and SMBs when it comes to VoIP. IT industry group CompTIA announced the results of this two-part survey at its annual tradeshow, Breakaway, which I attended in Orlando the first week of August. The research, conducted for CompTIA by TNS Prognostics, found […]

EDITOR’S LETTER

THE FOCUS OF ATTENTION lately has been on the impact of industry consolidation. PHONE+ devoted its cover story to it yet again last month. While this issue does not contain an article specifically on market consolidation, it informs everything our editors are writing about namely how to weather it. There are many ways the primary […]

In-Box

Just received the June issue of PHONE+ and I wanted to drop you a quick line to let you know how much I like the new format and focus. The information is organized really logically, and the flow makes for an enjoyable read. Im sure our TalkSwitch resellers will find the magazine to be an […]

EDITOR’S LETTER

    EDITOR’S LETTER Posted: 08/2006 The Sky is Falling THE FOCUS OF ATTENTION lately has been on the impact of industry consolidation. PHONE+ devoted its cover story to it yet again last month. While this issue does not contain an article specifically on market consolidation, it informs everything our editors are writing about namely […]

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