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Angoss Launches Tools for Predictive Analytics and Strategy Development

Angoss Software Corp. (Booth 1242) introduces KnowledgeSTUDIO version 5.1, a powerful predictive analytics and data-mining workbench, and StrategyBUILDER 1.0, an add-on module for strategy development within telecom marketing departments. KnowledgeSTUDIO 5.1 makes predictive analytics easy to use and accessible to marketing departments, by lowering the complexity, data access, performance and cost barriers associated with other […]

Reselling Hosted VoIP May Not be as Easy as it Looks

Wholesale VoIP has been in the news lately, and the news hasn’t been all that good. Level 3 Communications Inc., supposedly one of the premiere wholesalers of hosted PBX services, is pulling out of the business, shuttering its (3)Tone service, which is being resold by as many as 100 service providers. Level 3 will shut […]

Slam Dunk

With easy conferencing on the rise, remote collaboration is more than just a solution for the travel-weary executive set. Conferencing is finding a home with businesses of all shapes and sizes, and vendors are looking to agents to spread the word. “In the past couple of years, the industry has gotten away from attended services […]

Click, Talk, Sell

Click4Talk this year rolled out a Web-based click-to-talk service designed to instantly connect online shoppers with customer service or sales representatives. What’s new about that? On the surface, it sounds pretty much like the same offer you’ve been hearing about for the last five years. But David Landa, Click4Talk’s vice president of sales and marketing, […]

Premiere Conferencing Demonstrates ReadyConference Plus

For the first time since introducing ReadyConference Plus last month, Ptek Holdings Inc.’s Premiere Conferencing division (Booth 218) is demonstrating the new proprietary data collaboration and audio service at the Channel Partners trade show. Ptek Holdings provides business communications services and constantly seeks master agents and resellers. Both groups sell the company’s services, which include […]

Collaborative: Conferencing Buffet-Style

Posted: 5/2003 Conferencing Buffet-Style By Tara Seals A new pricing model is making inroads in the conferencing market: Flat-rate pricing. Purveyors say that rather than taking away from high-margin, per-use revenue, the all-you-can-eat approach helps providers tap greenfield markets and add value to existing customers. For instance, Raindance Communications Inc. launched its flat-rate product in […]

Trading Desk: Regular or Premium: What Are You Buying?

Posted: 2/2002 Trading Desk Regular or Premium: What Are You Buying? By Steven J. ParrishHow do you ensure that service quality is where you expect it to be or, more importantly, that it meets the minimum standards that you paid for? Take something as mundane as the gasoline that you put into your car. No […]

Cashing In on Convergent Conferencing

Posted: 02/2000 Cashing In on Convergent Conferencing By Robert H. Scott The business world has no geographical borders. A global economy has made effective long-distance communications necessary. Today, well-managed conferencing systems can connect geographically dispersed resources, without the required time, expense and effort of traveling for face-to-face meetings. According to new strategic research from Frost […]

A Bill with a View

Posted: 02/1998 A Bill with a View d.b.Express-A-Bill Makes Record Analysis Easy on the Eyes By Charlene O’Hanlon Bohemia, N.Y.-based Computer Concepts Corp. has come up with a novel idea for telecom analysis and reporting: make it easy. d.b.Express-A-Bill, a reporting and billing analysis software program designed for the telecom industry, can help make short […]

The Canned-Ham Approach to Long Distance Sales

Posted: 01/1998 By Dan Baldwin As unbelievable as it may seem, not everyone out there is just sitting around waiting for us to call and sell them long distance (sad but true!). So what’s a hard-core cold-calling long distance salesperson to do on a day when he just can’t make another long distance cold call? […]

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