TouchTone Redesigns Web Site, Adds E-billing

Reseller TouchTone Communications Inc. redesigned its Web site, www.touchtone.net, to cater to its customers, making it easier for them – and the company’s sales partners – to access company, service and billing information. The site incorporates a number of new features, such as E-Bill, an electronic billing service that provides TouchTone customers with the ability […]

e-billievable: Resellers Convert to EBPP

WHILE ELECTRONIC BILL PRESENTMENT and payment (EBPP) continues to evolve, it is reaching maturity and providing a new opportunity for telecom resellers to save on operations costs and deepen their relationships with customers. Overall growth of EBPP is increasing and continues to gain consumer acceptance, according to Forrester Research, which notes the growth rate for […]

CTI Group Announces EBPP

CTI Group at TelecomNEXT announced that SmartBill Connect now includes electronic bill presentment and payment capabilities. SmartBill Connect is a comprehensive e-billing solution. The company also is showcasing the Proteus Communications Management Suite. Proteus tracks and analyzes wireline, cell phone, Internet, and e-mail usage and costs in medium and large businesses. For most companies, communication […]

E-Billing Enriches End-User Experience

Saving trees and streamlining processes may be the hallmarks of telecom e-billing, but the real money is in enriching the customer experience. The e-bill has matured from just another payment option into something that strikes deep at the heart of customer retention and satisfaction a crucial differentiator for telcos and other wireline providers fighting in […]

Converting Customers to EBPP – Part II – Getting Down to Business

Editor’s Note: This, the second of two articles, addresses migrating consumers to electronic bill payment and presentment. See the PHONE+ September issue to read more about converting consumers to EBPP. E-billing, although not quite the norm, is catching on in the consumer market. Adoption can be attributed, in part, to subscribers growing accustomed to online […]

Everybody Wins

Converting Customers to EBPP - Part I Editor’s Note: This, the first of two articles, addresses migrating consumers to electronic billing and presentment. Turn to PHONE+ in October to read more about converting commercial clients to EBPP. “You’d be amazed what people will do for a T-shirt,” says Jerry Kadavy, senior manager for Pioneer Telephone Cooperative […]

Drill Down

Posted: 9/2003 Drill Down Driving Enterprise E-Billing Adoption By Khali Henderson Electronic bill presentment and payment (EBPP) represents an invoicing nirvana for service providers seeking to reduce costs of printing and postage of thousands of monthly customer bills. For service providers serving commercial customers the benefits are compounded, because many statements of CDRs and management […]

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