drayton

 

Desktop to Dial Tone

IT MIGHT SEEM INCONGRUOUS that a 37-year-old company might have a compelling VoIP story. Heck, the granddaddies of the industry like Cisco Systems Inc. are barely 20. But, DecisionOne Corp. executives are working on an autobiography that places the IT field services firm at the center of this nascent industry. CEO Neal Bibeau and Vice […]

Broadview Networks Debuts AgentCare

Broadview Networks (Booth 531) is unveiling AgentCare, a dedicated support service for its channel partners run by senior staff members. The initiative is part of Broadview’s <i>CustomerFirst<$> approach to customer care. "What agents require is ready access to people empowered to make decisions because their reputations are on the line," says Vijay Das, vice president […]

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