For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

YFonGlobal Introduces Network Marketing Platform

Internet media company and social network services provider YFonGlobal said Monday it has implemented WindStorm, a social network marketing platform with integrated VoIP. WindStorm is available as a private-label platform for marketers and fosters virtual peer-to-peer interactions within a community of brand consumers. Shared calendaring and work space, message boards, photo, video, audio and document […]

Verizon Reveals More Details of 2007 Program

The Verizon Solutions Partner Program is issuing a second Q&A document to partners that answers more outstanding issues concerning its revamped 2007 program. The document, a follow up to a previous memo issued in August, is expected to be in partners hands by Monday, a spokesperson for the company said. The new Q&A does not […]

Product News

MetaSolv, Foundry Develop Platform for Service Providers OSS provider MetaSolv Software Inc. has teamed with Foundry Networks Inc., a maker of equipment including LAN, backbone and applications switches. The companies have created a pre-integrated platform they say supports quicker time-to-market as providers deploy MPLS and Ethernet services. The joint service covers activation of MPLS-based VPN […]

3PVs AssureSign Ensures Integrity of Electronic Signatures

3PV Third Party Verification Inc. (Booth 1316) has launched an electronic signature called AssureSign that permits anyone with a computer to sign one or more documents securely over the Internet in a matter of minutes using their mouse. No special equipment or software is needed, and the signature is legally binding. 3PV employs a patented […]

Salestream Automates Order Documents

Salestream Software Inc. (Booth 709), a provider of online sales force automation software for the telecom industry, announces the release of Order Document Automation for users of its MasterStream-MX agency automation platform. MasterStreams Order Document Automation (ODA) normalizes all carrier ordering document requirements into a uniform interface, without requiring the user to know the requirements […]

Exstream Introduces New Product Versions

Exstream Software introduced three new products at the Billing & OSS World Show in Philadelphia. First up is the fifth version of Dialogue, an enterprise infrastructure for building and deploying a companys personalized batch, real-time, and Web document applications. Exstream says produces communications from simple correspondence to complex statements. The latest version features more than […]

AT&T, SBC File Merger Document with FCC

AT&T Corp. and SBC Communications Inc. on Tuesday officially began the process for regulatory review of their planned merger through a joint filing with the FCC. AT&T and SBC said the planned merger comes in response to a competitive marketplace, and new technologies like wireless and Internet phone service, which are replacing traditional wireline services. […]

ASCENT: GDS Taps Shapiro to Lead Telecom Effort

Global Document Solutions Corp. has named Lauren Shapiro, former vice president of Cable & Wireless U.S Carrier division, to lead its efforts to bring dynamic document composition and manufacturing systems to the telecom sector. GDS says Shapiro brings more than 20 years of telecommunications management experience and a keen understanding of the unique invoice and […]

Trading Desk – Compensation Remains Master Agreement’s Detour

Posted: 04/2001 Trading Desk Compensation Remains Master Agreement’s Detour By Bruce Christian Compensation, and who should pay it if QoS standards are not met, remains the major roadblock in the telecom industry’s acceptance of a proposed master trading agreement for buyers and sellers of bandwidth. The master trading agreement draft was posted in December on […]

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