distributed IP architecture

Telrex Announces IP Call Center Monitoring Package

Telrex has announced a package for the live monitoring of call center employees computer screens, recording of screenshots, logging of Web activity, tracking of e-mails and comprehensive reporting on individuals and groups. The vendors CallRex Multi-Media Release 3.7, available via VARs, is an integrated companion module to Telrex CallRex Professional IP call recording and monitoring […]

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