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For the Record

ARCHER DANIELS MIDLAND (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them. ADM buys crops soybean, corn, wheat and cocoa from farmers worldwide. It then turns those yields into ingredients, including […]

Product Showcase: IP Call Recording

TC&C, LiteScape Combine Capabilities VoIP software developer TC&C U.S.A. Inc. has incorporated its IP audio and video recording product into LiteScape Technologies Inc.s unified communications applications. LiteScape says its channel partners are rolling out the companys applications in places beyond contact centers, such as in the financial and professional services industries, as RSS feeds for […]

TalkSwitch Releases 240vs

TalkSwitch has released its 240vs phone system, which it said is designed for the smallest of businesses. The 240vs has capacity for two central office lines and four local extensions. Businesses get a hybrid system that gives them the ability to configure local extensions as either analog or IP, TalkSwitch said. The product can be […]

Switchvox, Cbeyond Products Interoperable

Switchvox said Tuesday its products are interoperable with Cbeyond’s SIP Trunking service, BeyondVoice with SIPconnect. By integrating with Cbeyond’s managed services, Switchvox said it is able to expand its channel partner community and provide further support and services to its established resellers. The interoperability allows Switchvox’s and Cbeyond’s channel partners to provide customers with an […]

Junction Networks Offers New Service to Resellers

Junction Networks said it is launching a new white-label product allowing resellers to offer its VoIP platform via their own Web sites formatted to their branding schemes. The white-label program will allow users to re-brand Junction Networks existing management portal, including graphics and color schemes, by submitting a custom style-sheet to be applied to the […]

FTTP Provider Taps New Global Telecom for VoIP

Triple-play provider MSTAR has tapped wholesale VoIP provider New Global Telecom (NGT) to supply wholesale hosted and trunk-based VoIP solutions for residential and business customers in Utah. MSTAR is one of a handful to companies contracted to provide voice, Internet and IPTV services over UTOPIA, a fiber-optic network operated by 14 Utah cities. It also […]

Switchfast Joins Switchvox Program

Switchfast has joined the Switchvox reseller program, the companies said Monday. Switchfast provides technical support services such as Web site development and IT support to smaller organizations and it said it often received requests for phone systems. Using the Switchvox SMB, the companys clients have access to conferencing, call forwarding, integrated voice mail and call […]

Xtel Communications Announces Nationwide VoIP Channel Program

Xtel Communications Inc., facilities-based CLEC and ISP, recently announced its XTRA (Xtel Revenue for Agents) agent channel program. The program launched April 23 after Xtel had finalized its VoIP offerings. Xtel is looking for telephony agents, data VARs, interconnects and systems integrators nationwide to sell the newly offered Xtel Business Class Hosted PBX and Xtel […]

BandTel, Paraxip Team to Provide Contact Center VoIP Migration Solutions

BandTel, a worldwide provider of SIP trunking services, and Paraxip Technologies, announced that BandTel’s SIP Trunking solution is fully interoperable with Paraxip’s Open Media Gateway Software. Both companies sell only through the channel. Paraxip offers transparent and customizable connectivity features between heterogeneous networks, which enable both legacy and IP contact center applications to leverage the […]

Fitting In

AMIDST MOVEMENTS by Cisco Systems Inc. and Microsoft Corp. to integrate conferencing as simply one more application within a unified communications framework, Web and audio conferencing service providers are taking stock of the opportunities and threats within a newly converged landscape of collaboration and are repositioning to compete. You have two 800-pound gorillas in this […]

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