Posted: 03/2002 POLICY POLICY LINKS AT&T Corp. www.att.comBellSouth Corp. www.bellsouth.comCapsule Communications Inc. www.capsule.comCompetitive Telecommunications Association www.comptel.orgCox Communications Inc. www.cox.comDepartment of Public Utility Control Communications Commission www.fcc.govFlorida Public Service Commission www.psc.state.fl.usHarris, Wiltshire & Grannis www.harriswiltshire.comLegg Mason Telecom Research www.LeggMason.comNew York State Public Service Commission www.dps.state.ny.usPennsylvania Public Utilities Commission http://puc.paonline.comQwest Communications International Inc. www.qwest.comSmall Business Administration […]

Not Necessarily News

Posted: 01/2001 Overheard … … at ASCENT’s Fall 2000 Conference and Exhibition in Anaheim, Calif. … "When there is a breakup, there is an opportunity … competition is good for everyone but the monopolists. …" –Bob Annunziata, PF.Net Communications Inc. board chairman and winner of the ASCENT/PHONE+ Telecommunications Competition Award The Diminishing Digital Divide According […]

Bottom Line: Poor Hires Carry a High Price

Posted: 06/2000 Poor Hires Carry a High Price By Jim Marsh The problems started innocently. Sales personnel asked what was happening to their commissions. Like most salespeople, they had calculated to the penny the amount due them, but the anticipated amounts didn’t appear on their checks.Then, the customer service department experienced an increased level of […]


Posted: 11/1999 ADDS, MOVES & CHANGES The Competitive Telecommunications Association (CompTel) has named Jonathan D. Lee vice president, regulatory affairs. Lee now is CompTel’s liaison with the Federal Communications Commission (FCC) and the Department of Justice (DoJ). Lee formerly served on the DoJ’s Telecommunications Task Force in the Antitrust Division, where one of his duties […]

Don’t Overlook Non-IS Systems in Y2K Planning

Posted: 12/1998 Don’t Overlook Non-IS Systems in Y2K Planning By Jim Marsh Got Y2K covered? Don’t congratulate yourself too soon. There may be a whole world of strategic, but noncritical back-office applications you haven’t even considered. Two little numbers! "00." They are causing massive headaches for the world’s information technologists. When computer memory was expensive, […]

Anti-Fraud Arsenal

Posted: 10/1998 Anti-Fraud Arsenal Detection and Intervention Systems Combat Subscription Fraudsters By Mario McCash Subscription fraudsters come in all types, and each prey upon telecommunications service providers that eagerly welcome new customers in this highly competitive market. In subscription fraud, a person establishes telephone service at a business or residence, runs up a high volume […]

Building Customer Loyalty With Customer Interface Software

Posted: 04/1998 By Jay Waldron What happens when a customer calls your main number in Sacramento, Calif., with questions regarding an account? Can you answer all those questions? Or do you have to transfer them to a division in Amarillo, Texas, to answer the second question? Does the representative in Amarillo then have to transfer […]

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