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VOICECON: Mitel Showcases SMB Tools

Mitel is showcasing at VoiceCon today a set of communications tools aimed at driving employee productivity, enhancing customer service, and simplifying network management. “Small- and medium-sized organizations are continually looking for ways to streamline operational costs while maintaining the highest level of customer service,” said Rick Dell, Mitel president of U.S. sales. “Mitel’s latest communications […]

Product Showcase

Click to Enlarge AirDefense Mobile 4.0 AirDefense Protects Enterprises The latest version of AirDefense Enterprise 7.0 analyzes existing and day zero threats in real time against historical data to more accurately detect threats and anomalous behavior coming from inside or outside the organization. Meanwhile, AirDefense Mobile 4.0 includes a new analysis engine, which is built […]

Viola Announces NetAlly Support for Compatible Systems

Viola Networks Inc., a provider of VoIP management solutions, Tuesday announced its integrated VoIP assessment and monitoring suite NetAlly Lifecycle Manager will support Avaya Communications Manager as well as Cisco CallManager, Cisco Voice Gateway and Mitel Enterprise Manager. NetAlly Lifecycle Manager allows resellers to provide a solution that manages VoIP assessment, deployment, network monitoring and […]

Broadview Networks Launches Tier 1 Care Dashboard

Channel Partners show sponsor Broadview Networks (Booth 701) has launched a new Web-based diagnostic tool to give its first-tier customer care representatives and Agent Resolution Managers the ability to resolve 30 percent more issues on customers first calls. The dashboard provides care representatives with more information and the ability to troubleshoot upfront, which means fewer […]

ConferencePlus Debuts EventManager

ConferencePlus Inc. (Booth 231), a provider of audio, Web and video conferencing services, is demonstrating its new EventManager at the CompTel/ASCENT Spring 2005 Convention & Expo this week. An addition to the companys ConferenceManager service, EventManager is a Web-based tool to make audio conferencing more productive and easier to manage, the company says. EventManager features […]

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