customer

 

EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Channel Partners: Sales Training Drives Business Development

Tech-oriented salespeople need sales training to evolve past the hardsell-first, ask-questions-later approach thats still widely used, one of many issues examined in todays session, Learn to Sell. People try to sell before they know what the customer needs, said Russ Lombardo, president of PEAK Sales Consulting LLC. With proper sales training, they can learn to […]

Siemens Launches Global Partner Program

Siemens Enterprise Communications today announced at its U.K. Sales and Partner Conference the launch of Go Forward!, its new Partner Accreditation Program. Initially being launched in the United Kingdom, Australia and the Netherlands, the new model will be rolled out across all regions in January. Go Forward represents a global investment of $8.15 million, which […]

Voda One, Avaya Financial Services Enhance Funding Program

Westcon Group Inc. said Wednesday its Voda One business practice has teamed with Avaya Financial Services to deliver additional funding capabilities to its customer reseller base. Voda One resellers can use the enhanced Advanced Funding program to receive capital funding upfront upon delivery of the equipment to the end user customer. This helps the reseller […]

AireSpring Enhances QuoteSpring

AireSpring Inc. (Booth 107-109), a Channel Partners Conference & Expo sponsor, announced that it has added instant and multilocation quoting to its QuoteSpring application. Version 3.0 of the program enables AireSprings indirect channel partners to input a customer location and the desired products and receive pricing (in one-, two- and three-year terms) and availability across […]

All Aboard TMCs Bonus Express

TMC Communications (Booth 210) announced that it has exceeded 10,000 T1 circuit installations within 10 years. To celebrate the milestone, the company is launching a lucrative, train-themed TMC Ticket to Ride promotion at the Channel Partners Conference & Expo. Agents will receive substantial cash bonuses and extra commissions on the sale of voice and data […]

Info Directions Updates OnlineBill

Info Directions (Booth 711) has released its latest OnlineBill electronic bill payment and presentment application. The release focuses on enhancing an end users ability to conduct account management activities via the Web, the company said. OnlineBill is integrated with operations and billing solutions, CostGuard.NET and CostGuard XG. It includes a GUI redesign and new features […]

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