customer

 

EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

The Problem With Cloud Service Providers

While there is little doubt that the rise of the cloud integrator is taking place, it is occurring because most cloud providers are singular in their product focus.

Channel Partners: Sales Training Drives Business Development

Tech-oriented salespeople need sales training to evolve past the hardsell-first, ask-questions-later approach thats still widely used, one of many issues examined in todays session, Learn to Sell. People try to sell before they know what the customer needs, said Russ Lombardo, president of PEAK Sales Consulting LLC. With proper sales training, they can learn to […]

Siemens Launches Global Partner Program

Siemens Enterprise Communications today announced at its U.K. Sales and Partner Conference the launch of Go Forward!, its new Partner Accreditation Program. Initially being launched in the United Kingdom, Australia and the Netherlands, the new model will be rolled out across all regions in January. Go Forward represents a global investment of $8.15 million, which […]

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