customer relationship management


SugarCRM Expands Channel Program

Open-source CRM vendor SugarCRM has revamped its channel program, including changing its name, and adding new resources and incentives for partners of all flavors. The Open+ Partner Program, announced this week, is a filling out of the company’s existing program that had been around for about five years, said Jeff Campbell, vice president of worldwide […]

On-Demand CRM for Telecom Agents Debuts

After a year in beta testing, startup announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets.

PHONE+ Shops for Agent CRM Tools

In search of a customer relationship management tool to help you manage your agent business? Use these listings as a starting point, and for more CRM resources, visit the online PHONE+ Industry Directories. ACT! by Sage+1 866 903 0006 Agent, by RPM Software Inc.Joe Laratta, +1 403 265 6727, ext. 203 CommitCRM+972 3 5504466 CRM+, […]

CRM System Targets Small Solutions Providers

Commit Business Solutions Ltd. released CommitCRM 5.0, a professional services automation solution designed for small IT professional services companies with one to 30 technicians. Among the changes are new activity templates for handling repeat job requests, contract pricing support for charging clients for recurring services, enhanced integration with QuickBooks to include non-billable charges, integration with […]

O Say, Can UC in a Tough U.S. Economy

During these challenging times companies focus more attention on retaining and increasing the sales activities of current customers. In addition, they rank new solutions that improve profit, market and competitive positions with a high priority. This means customer relationship management systems based on unified communications architectures can jump to the top of the list. UC-based […]

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