customer interaction

 

Interactive Intelligence Adds SMS to Contact Center Suite

Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; having those […]

Boosting Web Sales and Marketing with Social Networking

With the economy struggling like a foal to stay upright, and many predicting darker days ahead, companies can add powerful tools and social networking to their Web 1.0 sites to interact with buyers and sell products and services. Today’s Channel Partners Conference & Expo panel, “Sales and Marketing: Leveraging Web and Web 2.0,” will focus […]

Polls

As a budget line item, how are staff salaries trending in your company for 2019?

View Results

Loading ... Loading ...
The ID is: 77596