customer interaction management


Aspect Software Names Partners of the Year

Aspect honored partners based on commitment to customer satisfaction; sales growth; service excellence; new product adoption; solid financial payment performance; and participation in beta testing and Aspect programs.

Aspect Software Adds IVS to Channel Program

The partnership means that IVS, a longtime partner of Voxeo – an Aspect company – will now include Aspect’s interaction-management solutions in its portfolio to deliver large, on-premises and hosted enterprise applications.

Syntellect Announces Outbound Communicator for CIM

Syntellect Inc. has announced the upcoming release of Syntellect Outbound Communicator. Fully integrated with Syntellect’s Customer Interaction Management (CIM) 7.0, Outbound Communicator helps reach customers more quickly and improves agent efficiency through the use of automated outbound technologies. Outbound Communicator for Syntellect CIM enables increased revenue opportunities by leveraging outbound for cross-selling campaigns; improved customer […]

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