CustomCall

 

Atlantech Online Selects CustomCall Data Systems

CustomCall Data Systems Inc. (Booth 618) announces Atlantech Online Inc. of Silver Spring, Md., has selected CustomCalls Webtop to manage the billing and customer care functions for its Internet and VoIP services. We are very excited about Atlantech Onlines choice to implement the Webtop, CustomCalls new Web-based application for billing services, customer care and business-process […]

E-Billing Enriches End-User Experience

Saving trees and streamlining processes may be the hallmarks of telecom e-billing, but the real money is in enriching the customer experience. The e-bill has matured from just another payment option into something that strikes deep at the heart of customer retention and satisfaction a crucial differentiator for telcos and other wireline providers fighting in […]

CustomCall Releases Webtop for VoIP Providers

CustomCall Data Systems (Booth 414) has released CustomCall Webtop, an information system for VoIP providers, sales agents and end users. Webtop operates with CustomCalls StreamLine Billing System and StreamLine WorkFlow Manager. The company says this provides users with a single point of order entry and account management and integration with underlying service provider provisioning systems. […]

CustomCall Data Systems Supports VoIP Providers

CustomCall Data Systems (Booth 200) says its billing and OSS systems now supports carriers providing VoIP services. Earlier this summer, CustomCall Data Systems began providing OSS and billing solutions to VoIP providers after adapting its systems to integrate with VoIP platforms, says CustomCall Founder and Chairman Frank Peregrine. Once a customer order is entered into […]

Products News

MINDBRIDGEUSA ENTERS U.S. TELECOM MARKET MindbridgeUSA, a consortium of offshore call centers, has entered the prepaid North American telecom markets offering lowcost live customer service in 23 different languages. The individual consortium members have been operating their call centers for decades, but only earlier this year did they begin focusing on the U.S. prepaid markets. […]

Pioneer Telephones Express Service to Use CustomCall CustomCall Data Systems

(Booth 108) announced Pioneer Telephone Co. (Booth 609) has selected it as the billing and provisioning solution for Pioneer Express. Pioneer Express is Pioneer Telephones new service offering that provides network, provisioning, billing and regulatory services in a turnkey package. Pioneer Express expedites the startup process and minimizes the startup costs of becoming a private-label […]

CustomCall Adds Local Service Provisioning via StreamLine Sales Interface

CustomCall Data Systems (Booth 214) has expanded the capabilities of its StreamLine Sales Interface to enable agents to submit orders for local dial tone service. In most cases, local service orders can be processed seamlessly through EDI platforms upon order validation. The StreamLine Sales Interface allows field sales personnel to perform numerous common functions over […]

CustomCall Introduces StreamLine WorkFlow Manager

CustomCall Data Systems (Booth 525) announces the release of version 1.0 of its new StreamLine WorkFlow Manager software product. StreamLine WorkFlow Manager allows companies to define, manage and automate their business processes in order to improve fulfillment intervals, reduce expenses and improve customer service, says the company. CustomCall says the product is seamless with CustomCall’s […]

ASCENT: CustomCall Data Systems Adds Interface to BizTelOne Clearinghouse

CustomCall Data Systems (Booth 309) today announced that it is expanding its OSS offering with software that will interface to EDI platforms seamlessly from all CustomCall order-entry applications. With the EDI interfaces, CustomCall will enable UNE-P resellers to provision orders for local service through EDI platforms without leaving the CustomCall application. Results from EDI order […]

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