News Briefs

VoIP service provider FutureLink Communications has rolled out a partner compensation plan, featuring an upfront bonus of between $30 and $80 per line, for local and regional service plans and IP trunking. Residuals are paid at 25 percent plus additional commissions on sales of equipment. The companys agent portal includes information such as customers minutes […]

CTI Group Announces EBPP

CTI Group at TelecomNEXT announced that SmartBill Connect now includes electronic bill presentment and payment capabilities. SmartBill Connect is a comprehensive e-billing solution. The company also is showcasing the Proteus Communications Management Suite. Proteus tracks and analyzes wireline, cell phone, Internet, and e-mail usage and costs in medium and large businesses. For most companies, communication […]

CTI Introduces Proteus Communications Management Solution to North American Market

CTI (Booth 1546) at TELECOM 05 this week is introducing its Proteus communications management solution to the North American market. The Proteus communications management system receives usage data from switches, PBXs and routers, and presents the information to the client in real time using a wide variety of reporting templates. The solution offers automatic report […]


Apparent Networks Starts Partner Program Apparent Networks Inc. has started its partner program so professional service companies can resell its network assessment tool AppareNet. The AppareNet software assesses and pinpoints locations and causes of problems on live converged networks. It also automatically generates a detailed diagnostic report. Apparent Networks is offering its partners training, marketing […]

CTI 101: Concierge Communications Provides Primer

Clark Atwood is vice president of technical sales for Concierge Communications, which is part of master agency CarrierSales.com. Atwood fielded Octobers Techno Beat questions on Computer-Telephony Integration, a technology that is becoming more widely adopted and thus, more important to agents. T@G: What is CTI?Atwood: Heres how some small and large companies define CTI:  Fujitsu (http://software.fujitsu.com/en/Jasmine/yougoe.html): Stands […]

CTI Group, Mass-Tel Deliver Agents Auditing Service

CTI Group (Booth 213) and Mass-Tel Communications have joined forces to provide the agent channel with a new auditing program targeting end user customers. The new SmartSpend service can drive new revenue streams for agents and help them more easily address their customers billing questions, making agents more full service, says Missy Sue Mastel, CEO […]

CTI Launches SmartPartner Agent Program

Posted: 1/2004 CTI Launches SmartPartner Agent Program By Cara Polinski Customer Transaction Intelligence Group (CTI) is finalizing the details of the SmartPartner agent program for its billing management tool SmartBill. In early 2004, agents will be able to provide their small and medium-sized business (SMB) customers having telecom bills of atleast $1,000, with a telecom […]

ASCENT: United Telecom Commits to CTI Group’s MagnaFlex

CTI Group Inc. (Booth 412), a worldwide provider of billing management, telemanagement and call analysis solutions, today announced United Telecom of Michigan has signed a three-year, renewable contract to implement CTI Group’s next-generation billing system, MagnaFlex. United Telecom, based in Petoskey, Mich., has provided long-distance services since 2000. Recently, the company gained state approval to […]

Product News

Posted: 10/2002 Product News CTI Group Adds Electronic Presentment, Payment to MagnaFlex CTI Group Holdings Inc. has chosen Metavante Corp., the financial technology subsidiary of Marshall & Ilsley Corp., to provide the Electronic Presentment and Payment (EPP) capability for its flagship telecom billing product, MagnaFlex. By integrating Metavante EPP with MagnaFlex, CTI Group can offer […]

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