Its my job to help telecom service providers improve their customer service practices and increase sales of their products and services. Because I get up close and personal with telephone companies in this regard, I speak with authority when I say they are missing crossselling opportunities. How do I know? When I work with a […]
Posted: 10/2003 Your Phone is Ringing . . . Now What? CSRs Key to Winning, Keeping Customers By David Saxby Every day, your phone is ringing. Your customers are calling with a need and an interest in purchasing one of your products or services. Every time your phone rings, you have a sales opportunity. As […]
Posted: 1/2002 Keep Your Customers Dialed-In By Oscar A. AlbanIn an ideal world, we could strike the perfect balance between consumers calling us to purchase new products and those who need support or service issues addressed.Unfortunately, it’s a tough balance to achieve. While we want our customers to communicate with us, we also want to […]
.@8x8 appoints @RingCentral vet as new CMO. #UCaaS dlvr.it/Rv3RKp
March 05 2021 @ 21:15:32 UTC
.@Nextiva partners with @dandh for #UC channel distribution. dlvr.it/Rv3RHF
March 05 2021 @ 21:15:32 UTC
ICYMI: these were the top stories of the week. dlvr.it/Rv2tVK
March 05 2021 @ 17:55:02 UTC
.@smbsecuritytech of @SOCSoter excels at connecting the dots in technology — understanding its importance and commu… twitter.com/i/web/status/1…
March 05 2021 @ 16:03:02 UTC
We partnered with @Telecom4Change in an effort to raise money for food relief organization @WCKitchen.… twitter.com/i/web/status/1…
March 04 2021 @ 22:47:02 UTC
See what @TBImasteragent has been up to this week. dlvr.it/RtznhW
March 04 2021 @ 22:28:02 UTC
Thanks for attending #CPVirtual. Here's a Day 3 wrap and a look ahead to #CPExpo Homecoming in November!… twitter.com/i/web/status/1…
March 04 2021 @ 21:12:02 UTC
.@voxns, @Converge_One, @ATT and Optivor Technologies are recipients of @Avaya's U.S. Partner of the Year Awards. dlvr.it/RtzRGR
March 04 2021 @ 20:05:32 UTC
