Sylantro Launches Synapps

Sylantro Systems Corp. continues in its quest to bring enhanced communications to server provider networks with Synapps Server, a Web Services API platform aimed at enabling service providers and their partners to leverage open Web standards to develop new voice applications and separate call processing from the service layer. This new platform, slated for availability […]

Martin Group Adds Web-Based CRM Module to OMNIA

Martin Group (Booth 614) has introduced eCRM, a new module of its customer care and billing software solution, OMNIA. eCRM is a Web-based customer relationship management product that extends customer service representative (CSR) capabilities directly to the end user. OMNIA eCRM allows end users to add services and features and modify account information. With OMNIA […]

Call Me!

Not all enterprises are outsourcing their phone operators to India, and a large market persists for technology solutions to make enterprise call centers and customer service operations run more efficiently. Channel partners are in a position to help their customers find a solution that works, and reap financial rewards in the process, by selling accompanying […]

Your Phone is Ringing . . . Now What?

Posted: 10/2003 Your Phone is Ringing . . . Now What? CSRs Key to Winning, Keeping Customers By David Saxby Every day, your phone is ringing. Your customers are calling with a need and an interest in purchasing one of your products or services. Every time your phone rings, you have a sales opportunity. As […]

Opcenter: Web Rings Up Changes in Call Centers

Posted: 09/2000 Web Rings Up Changes in Call Centers By Chris Garifo Call centers are caught by the ripple effect of the web’s impact on telecommunications billing and sales. As more telecom service providers seek the efficiencies gained from self-servicing advancements, such as electronic bill payment and presentment (EBPP) and online order provisioning, the requirements […]

Carriers, Customers Connect Via ‘Click-Here’Care

Posted: 08/1999 Carriers, Customers Connect Via ‘Click-Here’ Care By Susan Helen Moran Under a spring agreement with Just In Time Solutions, San Francisco, AT&T Corp. is poised to offer its 70 million residential customers web-based billing and customer care. With this move, the long distance giant will transform what was once a differentiator for smaller […]

What is Web-based Customer Care?

Posted: 05/1998 Cyber Care Web-Enabled Call Centers Could Cut Costs, Improve Service for Telephone Companies By Khali Henderson Tel-Save’s high-profile 9-cents per-minute long distance offering through America Online has been an ideal and dramatic example of the value of using the Internet to acquire customers and bill them in a low-cost and high-tech way. Once […]

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