CRM II: This Time It’s Personal

CRM II: THIS TIME ITS PERSONAL In a world where converging services and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction …

Converging on Collaboration

COLLABORATION SOLUTIONS COVER a range of technologies, including instant messaging, presence, video conferencing and teleconferencing. Most have been outsourced as separate services or not at all. As a result, some have flourished and others, such as video conferencing, have not. With the convergence of data, voice and video solutions onto one secure network, organizations now […]

Whats Next for Solutions Providers?

Telecom, IT, TV, security, wireless and in-building controls are converging around IP-based networks. This much you know. But, how is that changing requirements for successful solutions providers of the future? To answer this question, solutions providers and their product and service vendors will come together in an unprecedented roundtable discussion following todays special address, kicking […]

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