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  Vol 21, No. 10 October 2007 SHOP TALK ON THE LEVEL: A Q&A WITH LEVEL 3S KEVIN OHARA AGENTS STEAMED OVER TRINSIC BANKRUPTCY FALLOUT ENTERPRISE MOBILE VOIP PARTNER PROGRAM DEBUTS NUVOX ROLLS OUT WHOLESALE SERVICES COLOTRAQ DEBUTS REFERRAL PROGRAM LAWSUIT HAS LITTLE IMPACT ON SHORETEL IPO NEWS BRIEFS PORTFOLIO WHY SELL WEB HOSTING? By adding […]

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  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

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  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]

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  Vol 21, No. 7 July 2007   SHOP TALK AVAYA GOES PRIVATE MOTOROLA SEEKS VARS COMPTEL SEARCHES FOR NEW CEO QWEST CEO TO RETIRE GLOBAL CROSSING CHANGES CHANNEL NEWS BRIEFS PORTFOLIO SECURING OPPORTUNITIES Offering a holistic managed security service can help agents secure VoIP sales. TOOLBOX VERIFICATION, REFINED Advances in mature third-party verification services […]

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  Vol 21, No. 6 June 2007 SHOP TALK SPRINT CUTBACKS REACH CHANNEL MITEL/INTER-TEL JOIN TO TACKLE SMB MARKET TELEPACIFIC HONORS TOP AGENTS WHITACRE HANDS OVER AT&T REINS PLATINUM UPROOTS TRINSIC OPS AGENT ALLIANCE ELECTS NEW BOARD NEWS BRIEFS PORTFOLIO FOR THE RECORD Call centers and virtually any other business can get rid of manual […]

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  Vol 21, No. 5 May 2007 SHOP TALK DIGIUM TAPS MAINSTREAM CHANNELS SPEAKEASYS PARTNERS A BEST BUY FOR RETAILER CISCO TARGETS SMALL BUSINESSES PLANETONE HONORS PRESIDENTS CLUB PLATINUM EQUITY WINS TRINSIC AUCTION NEWS BRIEFS PORTFOLIO FITTING IN Conferencing seeks its place in a unified communications world. TOOLBOX CHANGING GEARS Quick time to market has […]

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  Vol 21, No. 4 April 2007   SHOP TALK TRINSIC BK: AN END TO AN ERA? BROADVIEW BUYS INTO BIG LEAGUES BELAIR AIDS VAR ENTRY INTO MUNI WIRELESS MARKET TBI SIGNS WITH COVAD, LEVEL 3 AGENT ALLIANCE TEAMS WITH TNCI NEWS BRIEFS PORTFOLIO HOSTED PBX: NOT JUST FOR CARRIERS Lower-cost hosted IP PBX solutions […]

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  Vol 21, No. 3 March 2007   SHOP TALK CABLEVISION SEES CHANNEL AS KEY TO COMMERCIAL SALES LEVEL 3 TO HONOR BROADWING AGENT CONTRACTS XO LOCALIZES CHANNEL SUPPORT QWEST CONTRACT CHANGES TALK OF Q.MARKETPLACE NEW EDGE NETWORKS REVAMPS PARTNER PROGRAM EXCEL NAMES STEWART AGENT SALES DIRECTOR AITECH LAUNCHES EQUITY PLAN NEWS BRIEFS PORTFOLIO BIG […]

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  Vol 21, No. 2 February 2007   SHOP TALK CISCO ADDS MASTER SPECIALIZATION SIEMENS UNVEILS WLAN PARTNER PROGRAM AUTHENTIUM EASES SECURITY SUBSCRIPTION SALES AIRESPRING EXPANDS NATIONAL LOCAL FOOTPRINT TELCOMBROKERS BEGINS BUYING SPREE NEWS BRIEFS PORTFOLIO KEEPING TABS ON WIRELESS SPEND Businesses are eager to control wireless spend, creating an opportunity for channel partners to […]

Media Reports: BellSouth Wants Retraction

Just days after denying it handed customer phone records over to the government, BellSouth Corp. on Thursday demanded USA Today retract certain parts of the May 11 article that named the company as providing domestic calling records to the National Security Agency, the Wall Street Journal reported. A USA Today spokesperson confirmed to the Journal […]

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