contacts

 

Take Your Business Networking to a New Level

Networking is an essential component of a business’ success. Jean Kelley explains how, whether done online or in person, effective networkworking can establish a strong, positive presence.

Apple Finally Opens Up the iPhone, Goes Corporate in 2.0 Release

After a few months of bated breath on the part of tech-heads and gadget gurus everywhere, Apple Inc. on Thursday officially unveiled the long-awaited software development kit for the iPhone and the iPod Touch. In English, that means that third parties can create native applications for the hot device. Apple also announced that the next […]

Jamcracker Network to Offer Smart Online Platform

Smart Online Inc.s OneBizSM platform of private-label small business applications will be available for resale through the Jamcracker Services Delivery Network (JSDN) beginning in the third quarter, the companies said. JSDN allows service providers, resellers and vendors to deliver on-demand services to businesses and consumers. Jamcracker will offer SOneBizSM through its global services-delivery network to […]

IceWEB Signs New Affiliates

Solutions provider IceWEB Inc. has signed IceMAIL affiliate agreements with Intelligent Office of Reston, Va., and Independent Network Solutions (INS) of Hendersonville, Tenn. The affiliates will market and sell IceMAIL Hosted Microsoft Exchange to their customers. IceMAIL is a business e-mail service that offers shared calendars, contacts, scheduling, unlimited storage, faxing and more. Intelligent Office, […]

Microsoft Envisions ‘Contact-Centric’ Future

More than just connecting users to other users, the future of Web communication is to be the repository of all the information a customer needs to communicate on the Internet, according to Microsoft Corp.s vision for its Windows Live services. Blake Irving, corporate vice president of the MSN Communication Services and Member Platform group, said […]

Balancing Act

Contact centers today are all about empowering agents, investing in their skill development and reducing escalating attrition. Yet, most companies still overly rely upon “the old ways” involving hard technical metrics that emphasize speed and quantity to track and manage agent performance. It has become all too easy to judge those agents who have the […]

Keep Your Customers Dialed-In

Posted: 1/2002 Keep Your Customers Dialed-In By Oscar A. AlbanIn an ideal world, we could strike the perfect balance between consumers calling us to purchase new products and those who need support or service issues addressed.Unfortunately, it’s a tough balance to achieve. While we want our customers to communicate with us, we also want to […]

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