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Wowing the Customer

Posted: 01/2001 Wowing the Customer Contact Center Needs to Leave Lasting Good Impression By Roberta Tamburrino After the Telecommunications Act of 1996 passed, the seeds of a service revolution were planted in the new marketplace. The fruits of those seeds were supposed to be that customers no longer would wait on hold endlessly to speak […]

IN BOX

Posted: 12/2000 IN BOX Additions, Corrections to Source Book Band-X One Liberty Plaza, 23rd Floor New York, NY 10006 +1 212 386 6194 Fax: +1 212 386 6599 Contact: Ilissa Mandelik, Business Development & Marketing ilissa.mandelik@band-x.com www.band-x.com Company Type: B2B Exchange for Int’l Telecom Support Services Offered: International Switched Minutes, International Bandwidth, IP Transit, Telco […]

Date Book

Posted: 06/2000 Date Book JUNE4-8 SUPERCOMM 2000 Atlanta +1 800 278 7372 www.supercomm2000.com5-7 Intele-Card Expo 2000 Miami Beach, Fla. +1 800 883 8353, ext. 127 www.intelecard.com14-16 IBC USA’s 3G Mobile Chicago +1 508 616 5550 www.ibcusa.com19-22 VON Europe 2000 Stockholm, Sweden +1 516 547 0800 www.von.com26-30 QSDG/ITU 2000 Montreal +1 514 844 1075 www.minacom.com27-29 PC […]

Conferencing Bridges Gap in Profits

Posted: 09/1999 Conferencing Bridges Gap in Profits By Liz Montalbano Since long distance margins are thinning faster than a receding hairline, resellers face continual pressure to add more profit-boosting products and services. They don’t have to look far. With its healthy margins–averaging between 30 percent to 50 percent, according to wholesalers–audioconferencing can cover the bald […]

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